ComplaintsforSOS Septic
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Complaint Details
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Initial Complaint
03/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
After multiple phone calls to SOS Septic and being told they would "call us back" or that they would "be there next week", we have no choice but to file an official complaint.We took possession of a home in Feb 2020 built by ***** Homes. SOS Septic is the contractor that put in the septic system. The system backed up in early Jan 2022. We called Sea Side Septic Services to come out and check the system. They indicated the following..."The Effluent Line is not hooked to chamber caps. Drain field ******** are depressed into sand drain bed causing a disconnection of the system. New drain field should be installed."SOS Septic won't even come out and check it. I don't understand. I can't believe that after two years this system is no longer working properly and they don't care. Is that the life span of a drain field? 2 years?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.