ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To Whom It May *********** to the ongoing concerns about COVID-19 and other flus, I believe that proper temperature and air circulation are essential in a business, especially in a gym environment. While I understand that AC systems can occasionally fail, this has become a continual issue, with the same excuses being repeated each time. The conditions in the gym are warm and extremely humid, creating an ideal breeding ground for bacteria and viruses.I was advised to find another gym, but that should not be the solution for customers. This situation is detrimental to people's health, and we should not have to find another place due to the owner's unwillingness to invest in proper maintenance. I have reached out to all levels of management and the corporate office, but the response has been dismissive, with the issue being passed off as a manager's problem.I believe they are hoping we will become frustrated and abandon our complaints. I am seeking assistance or direction on how to resolve this matter, as I aim to represent the concerns of the gym's members. Can someone please help or guide me to the appropriate recourse for this issue?Thank you for your attention to this matter.Best regards,Initial Complaint
06/13/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
As soon as you search for planet fitness the first place that shows up for ******* ******* is planet fitness please find attached the screenshot advertising $1 down and $10 a month. They stated we do not offer that it is $1 down and $25 a month I asked them to please honor what the advertise on the ****** search they refused. I contacted the local branch they said nope not going to happen I said well so you're misleading me is that it's not our problem. I just want them to honor their financial agreement that they advertise online otherwise that's fraudulent and probably trying to lower people who don't know better in.Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When I was the gym I ask one of the employees by the name of ******. I ask if I can use one the ********* messaging chair he look at and dont respond. I kindly ask he again. Again he didnt respond. I said is there hydro messaged available., and in a rude way he said no. He was day dreaming like if his on drugs. I know his gotten I few people kick out the gym. So I decided to file complaint so I dont get. It is wrong how they clear lie, and get away with it.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.