![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJR Paver & Construction Corp
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We recently used JR Paver to expand our walkway with pavers. They needed to move 2 sprinkler lines about 2-3 feet each and cap one where the new pavers would be going. After they completed the project a few days later we turned on the sprinklers and water was coming up from underneath the pavers where they moved the sprinklers. I have left several messages for the owners to come out and fix the pavers. Because I don't trust them doing the sprinklers again, I had an irrigation company come out on my expense of $300 to fix the complete mess of a job they did on the sprinklers. Now I need the pavers to be reset where the irrigation company had to fix what they did. In the contract we signed they said we are covered for 2 years.Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/04) */ Contact Name and Title: JR Paver & Construction Contact Phone: XXXXXXXXXX Contact Email: **************************** Nowhere in the contract did we state to take care of this persons sprinklers because we are a paver company that only installs pavers we don't have anything to do with irrigation, a few days after we were notified that water was coming from underneath the pavers we sent one of our owners to take care of the matter since we give all of our customers 2 years warranty for labor and the homeowner refused to let him fix it, we can't guarantee this job anymore since he had another company take out the pavers and mess with the foundation. Consumer Response /* (3000, 8, 2021/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the biggest joke of a response from a business owner. You are correct you are not an irrigation company, but when the customer/owner ask the rep that came out to give the quote if they are qualified and able to move the sprinklers she said "YES" we can move them up to 5ft. I also asked the installer if they know how to move the sprinklers and they said "YES". If aren't qualified to do irrigation then "DON'T" tell your customer you can do it. I never refused the guys to fix the sprinkler, I didn't hear back from anyone so I contacted a professional irrigation company to fix the sprinklers since my grass was dying from not being on for 2 weeks. After the irrigation company came and fixed your mess the pavers were destroyed. Again no response from the owner or company so I fixed the pavers myself, I fixed almost all the pavers and of course out of the blue on a weekend without any notice that someone was coming over, 2 guys showed up. I told them I was almost done with everything but if they could just cut "1" paver that I broke after fixing the mess, they didn't even bring a saw, what were they going to do? Of course he said they would come back to fix it which they never did. After posting a review on the company facebook page, finally the owner responded on Facebook, never contacted me directly and said he would pay the irrigation cost, ok you have my address and name, please send the $400 check you said you would pay. After the complete headache this caused all I need is 5 minutes to cut 1 piece. Good luck running your business this way, I have had multiple people reach out to me from my review on google and your facebook page and I have told them about my experience and to absolutely not use your company. Hope you learn to treat your customers better.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.