ComplaintsforVanBlargan Miniature Schnauzers

• Initial Complaint

  11/10/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing this letter to file a formal complaint and seek restitution. In early September, we were looking on the AKC Marketplace site to search for an AKC miniature schnauzer puppy. We saw one that we liked, called the owner, and made arrangements to visit the breeder at her home. This visit occurred on September 11, 2021. We liked the looks of the pup, but after speaking with the breeder, Clara V. of VanBlargan Miniature Schnauzers, located in Seminole, Florida, we had reservations concerning the promises made in her advertisement (genetic testing, opthamological testing, AKC registration) and some issues involving problems with the litter. Nonetheless, we placed a $100 cash deposit on the pup based on her promise to fulfill what she had advertised on the site. We asked for a receipt for the cash payment, which she promised to send in an email, but that receipt was never sent. At the time, when we expressed the abovementioned concerns; the breeder promised to resolve them, and told us that if we gave her the requested $100 deposit, that we could refuse the pup, and she would return our money. I asked her for a written contract to confirm this, but she said, "I don't do that." As it happens, I called her soon after and told her that we'd decided not to buy the pup, based on our concerns, and that we wanted our refund returned. On the phone, she said, "That's fine. I have someone else who wants him. I'll put a check in the mail." Obviously, no check was received. I subsequently made two phone calls asking for the refund; both times, she said, "Oh, I forgot." In two follow-up emails, I reminded her of what she had "forgotten." As of the date of this complaint, November 10, 2021, nearly two months later, I have not received a refund. Please help us obtain a refund and warn others of this backyard breeder's unprofessional practices that are inconsistent with AKC standards. Thank you.

  Business response

  12/17/2021

  Consumer Response /* (2000, 12, 2021/12/16) */ I left a telephone message for you today to inform you that I received a detailed, and somewhat threatening (a lawsuit for slander??? not slander if it's true and the intent is not harmful) from Clara V. I believe, however, that she was venting hurt feelings. After some back and forth, emails which I will gladly share with you if needed for verification, Clara admitted that she had not looked at her email in a long time and was upset by my "ugly" email. She insisted that I should have called and texted her, which I did repeatedly and have proof of such, and claims that she's "positive" that I received a check that she sent in the mail months ago. This is not the case and obviously illogical. I pointed out that had I received the check, our interaction would have been concluded, and there would have been no need to file a BBB claim. She insisted that I have the check, kept the money, and just made the complaint "to make her look bad." While I'm perplexed by how she could have reached this conclusion since I had no other complaint, I assured her had I received the refund, I would have notified her of its receipt, cashed the check, and that the canceled check would be in her records. I also noted that should the check show up at any time in the future, I will notify her by text and promptly return it via USPS. To date (Dec.9, 2021), I have not received any check in the mail from her. I also pointed out that if she lists an email and a phone number in her business ads, then customers have a right to expect that she will use them as a means of business communication. But the "I don't read emails," "I forgots," the "I saw the message but didn't listen to it yet," and the "check's in the mail" were validations of the quality of our interactions illustrate ways not to run a business. But this is her concern, and as it happens, it is no longer mine. Fortunately, in order to resolve the matter, she notified me, by text, that she had placed the $100 refund into a Pay Pal account. She never checked with me first to determine whether or not I wanted an electronic refund. Apparently, she found that out when she realized that I do not have a Pay Pal account, so she took it upon herself, without further discussion, to place it in my husband's account. He then checked and noticed that he had just received an email from Pay Pal about a pending deposit, verified that the refund had been issued, but learned that it could not be released. He had to take time to call Pay Pal today, and an agent explained that the funds were "on hold" due to our existing dispute. After explaining events and that all we wanted was a refund, Pay Pal released the funds. With this information, our concerns stated in the complaint have been resolved. As such, and after much ado about one hundred dollars, the refund I sought has been made; therefore, I would like to close the case against Clara V. Miniature Schnauzers. Please let me know if there is anything further that I need to do, officially, in order to put this matter to rest. I also want to thank you for your professional handling of this matter, your taking this seriously, and for assisting me in getting a refund. I am completely satisfied with the result and apologize for any inconvenience this matter may have caused you. Should you need further clarification, please feel free to contact me either by phone (**************) or by email. Thanks again, and best wishes to you for a happy holiday season. Sincerely, ******* *******

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