ComplaintsforAmazing Lash Studio

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of this year, I used this company for a 1 time use for a wedding I had coming up. The day of, i had alot to get done and very little time before the wedding. After getting my eyelashes done, the receptionist kept pushing for me to sign a membership. I explained i wasnt interested and said no at least 6 times. She wouldnt check me out until I signed the form and i was running out of time. I asked how easy it was to cancel and was told a quick phone call is all i needed. April, I tried to cancel my membership after they took the funds out and was told that only a manger can cancel and the manger wasnt in, nor did they know when they would be back. I was told they left a note for the manager to cancel my account and that i could receive a call back. I explained at that time that my job is very demanding and I will most likely be unable to accept a call back. I used the monthly credit on my account and ended up having a very poor eyelash job. My eyelashes were glued to each other upon leaving. The next month, I was charged again, I called again and was told the same thing - a manager is needed and they are not in but will leave a note on my account. A few months went by and my work schedule became busier than ever - each month charging my account the same rate. I finally was able to call and was told the same thing, with no resolution. I gave them 1 more opportunity and ended up with an eye infection for over a week. I called to cancel and was told they will "pause" my account and leave a note for the manager to cancel. Here we are 3 months later and the pause must have ended because I am being charged again. I am very unhappy with this experience, the false promises, the service they are providing and the run around they give you when you try to resolve this. I am hoping for my money back and for this company to stop charging me for a service I am not interest in and no longer using.

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2021/12/27) */ The last service performed for this customer was August 28, 2021. The customer agreed to freeze her account at that time for Sept thru Dec. 2021 (Copy of Freeze Agreement attached) The studio spoke with the customer mid-December, cancelled her agreement and refunded membership fee. Consumer Response /* (3000, 7, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prior to the August appointment I was actively trying to cancel my membership but was told that there was no one there to help and decided to give your company a final try - I ended up with an eye infection as a result. Called and was told only a manager could cancel and give my previous month's refunds, but a manager was never in the office. I was also told they only did call backs, but I can not accept call backs due to my job and was instructed to keep trying. I called from May until September and never got anywhere. I finally was able to speak to a manager and received a partial refund for the December payment taken because this was taken out well after I requested a cancelation. I have not received any back payments for the months prior. Business Response /* (4000, 9, 2022/01/04) */ Customer had appointments during 2021 from 3/17/21-8/28/21. (Please see attached record of visits/appointments.) Customer elected to freeze account from Sept to Dec 2021. (Please see previous Freeze Form from customer). Membership Agreement was cancelled in December and refunded Dec. membership. Thank you

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