ComplaintsforAtlas Appliance Service, Inc.
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a belt for my dryer, was told by the owner i can return without an issue if it didn't fit. I attempted to go to the business three times for my return and each time the employee assured me I can do the return but I would need to come back when the owner is in. My wife went in to process the return during the time i was told he would be there and then the owner was extremely nasty, rude and all around disrespectful to her. She was told that i was a liar and that he never told me i could return the item and that she wasn't going to get a refund because of her poor attitude. I followed up with a phone call after and was then called multiple names and treated very poorly by the owner himself. This was all over $25 which i still have not received my refund for.Business response
01/05/2023
Please see attached response.Customer response
01/05/2023
Complaint: 18526350
I am rejecting this response because:The owner verbally advised he would accept a return and/or exchange if the belt did not fit. He is simply being untruthful about the matter at hand.
This is over $25 which truthfully, I couldn't care less about. The point is that the owner was so extremely disrespectful and outright lied. Customers shouldn't be treated in such a manor especially in a business setting.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.