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Find a Location

Autos By Tom has 1 locations, listed below.

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    Business ProfileforAutos By Tom

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 8236, Seminole, FL 33775-8236
    BBB File Opened:
    10/28/2014
    Contact Information

    Principal

    • Mr. Tom Pham, Owner

    Customer Contact

    • Mr. Tom Pham, Owner
    • Mr. Jim Patton

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    d. n.

    1 star

    03/06/2022

    Sells nothing but lemons worst customer service ever fixes cars to sell hiding under going issues

    Autos By Tom Response

    03/16/2022

    ******,

    We have been in business for 20 years, if we sold lemons we would not have existed this long. You traded in Toyota with no brakes and it is dangerous to drive and we never call you and complain about it.

    Customer Response

    03/17/2022

    Thats not true brakes worked when i gave you the truck regardless if you did say something i would have helped get it fixed ether way brakes are no where near a blown engine in 15 k miles plus you guys have other bad reviews and tom is a narcissistic person anytime i asked for help ether on a broken windshield by the way took 4 months for you guys to get fixed and honor as part of the deal . The guy is rude and disrespectful plus like said did nothing positive to help .

    Autos By Tom Response

    03/26/2022

    Dennis, you bought a used car as is! 7 months later the car started to have problems. What do you want me to do? We do not offer a LIFETIME WARRANTY for a used car ! For example, if you go to Wal-Mart and buy a new TV 7 months after the TV broke, do you think Wal-mart will take it back and give you another TV or give you a full refund? The answer is NO! and they are the biggest retailer in the world. You have mentioned that my reviews are bad. Go look at Wal-mart reviews they got lots of bad reviews and still the strongest retailer in the world!

    Customer Response

    03/29/2022

    A this point i dont want anything from you tom you made it clear that you where not going to help right from the beginning and i will continue to let everyone know that autos by tom will rip you off and take your money and will ing to sell used vehicle s that will break in the first 6 months you and your sells men rick both new there was something wrong with that vehicle and choose not admit it bottom line your product is trash no standard s just sell garbage. And tom if bought a tv from walmart yes they would give me a new tv

    Local BBB

    BBB of West Florida

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