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ComplaintsforSilver River Inn
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Complaint Details
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Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I stayed at silver River inn located on 5565 East silver springs boulevard for the past 6 months and I have encountered all kinds of issues and concerns and health concerns with this establishment. This establishment has tainted water yellow in color, rats galore, spiders bats and other critter issues that coexist with a aging building that's not been kept up. The rooms have bed bugs on the beds I suffered so has my wife and my son countless bumps on our faces arms and back that occurred from sleeping on their beds. Some rooms also have mold growing on the walls as well as in the air ducts of the air conditioners that don't work. We have expressed our concerns to the property managers countless times to no avail. We are no longer staying there because we were removed from the premises via trespass by local police because they lied and tried to make it seem like we broke into our own room even going as far as to call the police and having them show up at gunpoint to get us removed from our room based on a lie that they said that we broke into our own room because they find out that we was going to report them to the better Business bureau. My name is ************** and this is in regards to the******** family and the complaint that we are having at silver River inn springs. Also I forgot to mention they also had my brother come in and take our name off the original room that we was in and put his name on without our knowledge. As well there are other occupants that stay there that experiencing the same exact same or probably worse so we are speaking on behalf of everybody that's at that hotel who can't speak on they self because this is not right it's safety hazard it's health problems it's electrical issues like it doesn't make no sense and they keep saying they're going to do this and do this they going to help us out with our rent but they lied and they really don't give no crap about what happened to the people that run out their rooms there.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.