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Find a Location

Gator Clean has 1 locations, listed below.

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    Business ProfileforGator Clean

    Carpet and Rug Cleaners

    Additional business information

    Additional Info:
    This company offers floor cleaning services of carpet, tile, upholstery, including maid services and low moisture carpet cleaning.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    24100 Rialto Way, Sorrento, FL 32776-6911
    BBB File Opened:
    3/15/2010
    Years in Business:
    14
    Business Started:
    9/1/2009
    Business Started Locally:
    9/1/2009
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Chris Salter, Owner

    Customer Contact

    • Chris Salter, Owner
    Additional Contact Information

    Fax Numbers

    • (352) 508-4556
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I contacted Gator Clean Aug. 1, and made an appointment for them to clean three rooms of carpet, (less than 750 sq ft) for today, Fri., Aug. 5. I was quoted $50 to $60 per room, When the two techs arrived this morning, I was told it would be $225 and both techs said the owner would take money out of their paychecks if they used more than the allotted cleaning chemicals, but the lead tech agreed to only charge me $200. They started cleaning at 9 a.m., and were "finished," by 9:30. I let them know that I couldn't tell the carpet had been cleaned at all and was not satisfied! I also told them that I didn't feel the lead tech had covered all areas of my carpet and seemed to be going "willy nilly," with the machine (it had a giant pad on it and did circular motions). They did nothing but make excuses. I asked for a refund because the company did NOT clean my carpets; in fact, you can't tell a difference in the carpets from before they arrived this morning and when they left. There are still highly visible stains in my living room, Again, the two techs only made excuses and told me to wait for up to 48 hours to see if I still thought the carpet wasn't clean. Before they left, I again let them know I wasn't satisfied. When they left, I texted them and asked for a refund and again told them I was not happy. I called the number listed on Gator's website and left a voice mail that expressed my extreme disappointment, Imagine my surprise when the lead tech tested me to ask if I had called because all calls go to her. I said that I was trying to reach the owner and she said she (and her husband) were the owners. Wow, so the part about them getting their paychecks hit for extra chemicals was a lie?! I'm filing this complaint because I feel it was a bait and switch with regards to price and the fact that this company DID NOT CLEAN MY CARPET! I don't want anyone else to go through the same experience. I'm incredibly upset over having spent $200 for NOTHING!
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central Florida

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