Customer ReviewsforStanley's Roofing, Inc.

I had ******* Roofing put a new roof on my house in July 2022 and I have had a leak in my roof ever since the new roof was put on my house. It is going on 2 years since the roof was put on and I have had ******* Roofing come out several times to find and fix the leak but so far, they can't find the or fix the leak. I was told that the leak was because of the cap on my chimney and that i needed a new cap. We put a tarp over the cap and the roof still leaked so that isn't the reason for the leak but I did put a new cap on the chimney and took the tarp off and the roof still leaks.******* Roofing came out one time and one of their employees put his foot through my ceiling. They immediately fixed the hole in the ceiling but did not repaint the ceiling that was damaged. I was told that they couldn't find anybody to paint the ceiling so they told me to have the ceiling painted and send them an invoice for the expenses which I did. However, it took over 90 days to get reimbursed for the painting of the ceiling and during this time I made several telephone calls, sent several email's and text messages to **** who was my only contact and he refused to return my telephone calls, email's or text messages I would never recommend ******* Roofing in the future.

Stanleys Roofing will be the first storm chaser to show up at your house to get your business and take advantage of people during a stressful time. Once signed and initial payment was made, they disappeared for several months. When reroof was done they disappeared again for several months before gutters were installed which destroyed my landscaping. They filed a lien on my property days before I was even informed of the final payment due. I never received an itemized bill before or after payments were made. I overpaid due to an attorney fee that was tacked on and have been trying to get that money back for months after it was promised and supposedly mailed to me twice. They are liars and scam artists. Sure, they will eventually come and do the work but only if you dedicate hours of your time to complain.

The low rating reflects my dissatisfaction with the service received from ******* Roofing on a single family home re-roofing project. Although the President and Co-owner, ******, was responsive and addressed many of the issues, the sales representative and project manager acted unprofessionally and incompetently. There were several issues, such as the removal of chimney siding without permission, inaccurate estimates of plywood usage, poorly installed gutters leading to damage, and pressure to pay for incomplete and low-quality work. I had to handle replacing the chimney siding myself, even though the insurance company had approved additional funds after being informed. I was discouraged from contacting the owner, ****** by the project manager. I found that to be unacceptable. After several attempts to contact the listed owner, I finally had a conversation with ******, who made some adjustments to the project. ****** changed the reported plywood usage from 8 to 3, installed all new facia/ drip edge and removed previously installed gutters and reinstalled new gutters. However, ******* Roofing did place a premature lien on my house, which was contested and eventually removed. I recall the experience with Stanleys Roofing as stressful and time-consuming. While the company President may care about customer service and quality of work, they are difficult to contact and employees don't seem interested in the same level of customer service/quality of work. The letter of commencement was dated in June of 2023. The re roofing job on a **** sqft home was completed on November 17, 2023. The lien was filed on 11/14/2023 and removed on 12/19/23. The full payment was released on December 28, 2023.

Called several different companies for quotes and few showed up. Eric with Stanley's Roofing showed up and walked through everything that would happen price, permits everything. Even though they were a couple of hundred higher, their attitude and professionalism was top notch. Stanly Roofing won gthe job. Thye reroofed the house we purchased this month Sept 2021 and if I could i would give them more then 5 Star Review I would. Stanley worked with the title company handling ther sale becuse previous owner were paying for the new roof. There was no high pressure sale - Eric the salesman was very kind and helpful. He examined my roof for free. It was quick and at a convenient time for me. Eric presented a contract, Excellent communication - Eric stayed in touch with us every step of the process....he provided professional advice and coordinated the entire job from start to finish, from permitting to final inspection everyting was smooth, he went above and beyond. The roofers did a great job., we have a gopher turtle in the yard and they took every precaution laying tarps cleaning up everyday. The crew stayed late on I cannot tell you all they ways they went above and beyond the call. Stanley's Roofing took care of every aspect of the job. The office took care of permitting, helping with choices and ordering; the supervisors took care of deliveries, inspections and any extra wood needed and the clean up crew took care of removing all the tear off and leaving the place nail free and spotless....all this and probably more. I can't thank Eric and the Stanley's Roofing team enough! Stanley's Roofing really is a GREAT Roofing Company and I would highly recommend them to anyone needing roof work or gutters. Mary E - September 2021