ComplaintsforSouth Daytona Tractor & Mower, Inc.
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Complaint Details
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Initial Complaint
09/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a high end powerwasher and driveway cleaner from the **** **** Dealer in South Daytona. We are shocked to discover that the driveway cleaner is totally shot. The entire bearing system has fallen apart. This should have never been sold to use. The company doesn't seem to care about the quality of the items they sell.Business response
09/07/2023
In response to Mr. ****** ****** *** (self growth videos) Mr. ****** purchased a pressure washer, surface cleaner ($369.00) and extra 50ft. hose on 02/25/2020. Mr. ****** brought the surface cleaner in to have the bearings lubed, clean tips, run and test...when our technician started to lube the tips he found them to have water coming out, the arm assembly was compromised (rocking back and forth_. Upon further observation the technician found the machine to be severly rusted. It was obvious that after using the surface cleaner it was not drained completely of water as stated in his manual. We feel that it is the customers responsiblity to read and follow storage instructions. Mr. ****** was only charged an estimate fee with a suggestion to purchase a new unit.The surface cleaner was two years out of warranty. If Mr. ****** has a problem with the unit General Pump is who he needs to contact. The unit he purchased was not a **** ***** product. Our company has multiple vendors. Thank you for the opportunity to respond to Mr. ******'s remarks. The staff of South Daytona Tractor & Mower, Inc.Business response
09/12/2023
we stand behind our products and expect the consumer to be responsible for care and proper use of the equipment.Customer response
09/12/2023
Complaint: ********
I am rejecting this response because this company has a horrible reputation and should be ab=ccountable to its customers. We discovered this is Amazon quality junk they are selling at a **** **** dealership. We could have got a better quality product at **** ***** and they sure would have been better to use than this company.
Sincerely,
****** ****** **
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.