Business ProfileforSmart Choice Marketing
Timeshare Resale and Rental Marketing
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2049 S Ridgewood Ave, South Daytona, FL 32119-2240
- BBB File Opened:
- 3/27/2017
- Years in Business:
- 7
- Business Started:
- 3/24/2017
- Business Started Locally:
- 3/24/2017
- Business Incorporated:
- 3/24/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 10:00 AM - 4:00 PM
- T:
- 10:00 AM - 4:00 PM
- W:
- 10:00 AM - 4:00 PM
- Th:
- 10:00 AM - 4:00 PM
- F:
- 10:00 AM - 2:00 PM
- Contact Information
Principal
- Liza Stonecipher, President
Customer Contact
- Liza Stonecipher, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My issue is with smart choice marketing who reached out to me to offer to sell my timeshare. The caller was Michelle C**** and she was very friendly but very pushy. I told her I had already signed a contract to sell with another company and she bashed them and don’t know what they are doing etc. She said the other company had my place listed for way too low. She guaranteed a higher sale price. I agreed to give her a chance and paid $799 on January 13, 2020. Soon after this the pandemic hit. I had asked for a refund due the pandemic and and she assured me to stick it out. She said once this is over everyone will want to travel. I again trusted her. Several months had gone by Every time I called I talked to someone new. After complaining a lot they put me in touch with Diane B**. Apparently she is the Greatest and guaranteed a quick sale. They had a very convincing argument that I would easily make $6-8k. On October 2, 2020 I paid $1999.00 for Diane to sell my property which she failed to do so. Months and now years have gone by. I called and got transferred and left messages etc. I talked to a few people who said they are trying to rent the properties out individually and they would get me in touch with an expert. They told me to do some research and pick out the best properties my plan has to offer. She assured me someone would follow up with me to make this happen so I could get my money back plus more. Well of course that didn’t happen. I have let this go on for far too long but I didn’t even think of contacting anyone outside the company to complain until a friend helped me. I have been scammed and I am not happy about it. I don’t want this to happen to others. My ad# ***** is still on their website and looks like zero effort has been put into it. My young daughter could put together better pictures and more information than they did. This whole thing has been a nightmare and I am ready to wake up from it with a clear conscience and get some peace of mind.
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Roger P
1 star
06/23/2022
On May 20, 2020 Mary Ann answered my call. I was charged $1,600.00. She would never call me back, so I contacted her again. For $2,998.00 more she told me that I would be elevated to a higher tier. Again, no call back from Mary Ann except to say that I could rent out 5 weeks to RCI which I didn't want to do. I must have called Mary Ann at least 20 times. She ALWAYS took my call but has never sold my timeshare. Always one reason or another why it wasn't sold. I would never recommend this company to anyone. I feel all of my money should be refunded.
Peg *********
Peg *********
Smart Choice Marketing Response
06/27/2022
Mrs. P spoke with Diane B. a representative with Smart Choice Marketing and, signed a Rental Contract. The additional fee that was paid for Extra Marketing Services did produce Several rental offers. A considerable amount Email correspondences between Mrs. P. and, Smart Choice Marketing were exchanged regarding the available weeks Mrs. P. wanted to rent as well as the rental offers that resulted from the additional Marketing services. Clients that advertise in our Rental program can list their Timeshare for sale at no additional cost. In our opinion this Review from Mrs. P. is ambivalent. She states she would never receive a return call and, then states the manager (Marian) ALWAYS took her call. Although the contract between Mrs. P and Smart Choice Marketing ended in December of 2020 if she would like to contact Smart Choice Marketing we will be happy to assist her. It is our goal that our clients receive the offers that are acceptable to them.
Customer Response
06/28/2022
I did not want to pay RCI additional funds for weeks that I already owned as long as I paid the additional funds. That was the only way I could have received those weeks if I paid extra money to RCI. I had already paid Smart Choice on May 20, 2020 $1,600.00. On August 20, 2020 Mary Ann convinced me that if I paid an additional $2,998.00, I would be put to the top of their list to sell my timeshare in Playa Del Carmen. I gave them a total of $4,598 which i never even had one offer that anyone made on my timeshare, Mary Ann told me that they would market my property for $20 some thousand dollars. After paying out so much money, I wasn't going to pay extra money to RCI to see if Smart Choice could rent them when I had received zero results to date.
I didn't receive considerable amount of emails either. When I called Smart Choice, I talked to Marion who I assumed was the receptionist. She only took down the reason I was calling. I would never think a manager would be answering calls. Yes, Marion was the person who ALWAYS answered my calls.
Also, how could my contract end in December of 2020 when Mary Ann took a second payment of $2,298.00 on August 20, 2020. Who would pay all that extra money only to have their contract end 4 months later?
I will be calling Smart Choice in the near future.
Peg *********
I didn't receive considerable amount of emails either. When I called Smart Choice, I talked to Marion who I assumed was the receptionist. She only took down the reason I was calling. I would never think a manager would be answering calls. Yes, Marion was the person who ALWAYS answered my calls.
Also, how could my contract end in December of 2020 when Mary Ann took a second payment of $2,298.00 on August 20, 2020. Who would pay all that extra money only to have their contract end 4 months later?
I will be calling Smart Choice in the near future.
Peg *********
Customer Response
06/28/2022
I had paid Smart Choice on May 20, 2020 $1,600.00 to rent out Fishermen Village in Playa Del Carmen. This didn't happen, so Mary Ann told me that I would be moved to the top of the list if I paid $2,998.00 more. I now have invested $4,598.00 with Smart Choice. When this wasn't being sold for $20,000.00 some thousand, Mary Ann wanted me to contact RCI. to pay to rent weeks from RCI to have Smart Choice market these weeks.I did this, but they wanted more money for me to get these weeks to see if Smart Choice could rent them for me. At this point, I didn't want to give anyone more money.
There weren't any emails between us. I did call Smart Choice several Times. Marion ALWAYS took my calls. I thought she was a receptionist. I never knew she was a manager because I didn't think managers took calls. I never said Mary Ann didn't take my calls because she did take my calls, but there was always a reason why I didn't even have one offer on my property. I was calling so many times to see why my property wasn't sold.
Mary Ann stated that my contract ended in December of 2020. Who would pay an additional amount on August 20, 2020 of $2,998.00 only to have their contract end 4 months later.
I will be calling Smart Choice in the near future.
Peg *********
There weren't any emails between us. I did call Smart Choice several Times. Marion ALWAYS took my calls. I thought she was a receptionist. I never knew she was a manager because I didn't think managers took calls. I never said Mary Ann didn't take my calls because she did take my calls, but there was always a reason why I didn't even have one offer on my property. I was calling so many times to see why my property wasn't sold.
Mary Ann stated that my contract ended in December of 2020. Who would pay an additional amount on August 20, 2020 of $2,998.00 only to have their contract end 4 months later.
I will be calling Smart Choice in the near future.
Peg *********
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