ComplaintsforSmart Choice Marketing

• Initial Complaint

  03/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My issue is with smart choice marketing who reached out to me to offer to sell my timeshare. The caller was Michelle C**** and she was very friendly but very pushy. I told her I had already signed a contract to sell with another company and she bashed them and don’t know what they are doing etc. She said the other company had my place listed for way too low. She guaranteed a higher sale price. I agreed to give her a chance and paid $799 on January 13, 2020. Soon after this the pandemic hit. I had asked for a refund due the pandemic and and she assured me to stick it out. She said once this is over everyone will want to travel. I again trusted her. Several months had gone by Every time I called I talked to someone new. After complaining a lot they put me in touch with Diane B**. Apparently she is the Greatest and guaranteed a quick sale. They had a very convincing argument that I would easily make $6-8k. On October 2, 2020 I paid $1999.00 for Diane to sell my property which she failed to do so. Months and now years have gone by. I called and got transferred and left messages etc. I talked to a few people who said they are trying to rent the properties out individually and they would get me in touch with an expert. They told me to do some research and pick out the best properties my plan has to offer. She assured me someone would follow up with me to make this happen so I could get my money back plus more. Well of course that didn’t happen. I have let this go on for far too long but I didn’t even think of contacting anyone outside the company to complain until a friend helped me. I have been scammed and I am not happy about it. I don’t want this to happen to others. My ad# ***** is still on their website and looks like zero effort has been put into it. My young daughter could put together better pictures and more information than they did. This whole thing has been a nightmare and I am ready to wake up from it with a clear conscience and get some peace of mind.

  Business response

  03/29/2023

  Complaint Case # ********

  On January 13,2020 Ms. ***** signed a 6-month Rental contract with Smart Choice Marketing Holdings. Ms. ***** also provided a selling list price to advertise the sale of her Timeshare at no additional cost to her. All contracts sent by Smart Choice Marketing Holdings outline the program features, fees, and terms and conditions in writing for our clients to review before being charged. Our clients are provided with a Ten day rescission period. After this period has passed the contract becomes legally binding. Ms. ***** was updated weekly by her listing agent throughout her contract that ended on July 13,2020. On October 02,2020 Ms. ***** signed and paid for a 30-day contract for additional Advertising services that resulted in rental offers. Ms. ***** advised her representative she was unable to get the availability with her resort. We apologize for any frustration caused to Ms* ****** Smart Choice Marketing is an Advertising company and cannot predict when our clients will receive offers on their AD. However it is our goal to bring offers to our clients that are acceptable to them. Although Ms. ***** contracts with Smart Choice Marketing has expired we have continued to advertise her Timeshare at no additional cost to her. If Ms. ***** would like to contact Smart Choice Marketing a representative will be happy to assist her with any concerns she may have.

  Sincerely,

  Liza S**********

  Smart Choice Marketing

  844 385-0274

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