ComplaintsforAbove The Rest Tree Service LLC

• Initial Complaint

  11/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We hired Above the Rest Tree Service on 10/20/22, which was when the work began. They did an amazing job while they were here but couldn't finish since they said their crane was out of service at that present time. I've repeatedly called or messaged Jeff, the owner, with little or no response. On 11/8, Jeff texted and said the crane was fixed but there had been a family emergency. Would have been nice if there was communication but a lack thereof seems to be their MO. They also took a video of our tree being cut down which shows our home and placed that on Facebook without our permission. However, the main issue is no communication and never came back to finish the job.

  Business response

  01/09/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello *******. Above the Rest is still committed to handling this issue for you and we do apologize for the lack of communication on our end. What is a good phone number that we can reach out to you at? Consumer Response /* (2000, 7, 2022/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for reaching out. However, when Jeff, the owner or so he said, received my complaint from the Better Business Bureau on 11/30, he sent me a text that evening and his workers came out the next day and completed the job very satisfactorily. With that said, the contract stated that x amount of dollars was due upon completion of the job. Jeff was then going to charge me more than what the contract stated for tax where he didn't charge for my other two payments I had previously made on 10/20. To make a very long story short, he threatened to call police and have them show up at my door if I didn't make the payment that evening and proceeded to say that once this transaction was done, he never wanted to hear from me again and hung up the phone. If the contract included tax, that wouldn't have been a problem, however, it did not. Again, total amount due was X amount of dollars, nothing more, nothing less. His workers are absolutely amazing and did their job in excellence but Jeff, on the other hand, is a different story.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  On 8/18/22 I hired this company to remove 2 trees from my front yard and grind the stumps. The job was done on 8/19/22, and due to weather and other issues, we werent able to start the cleanup on those areas for another week or so. I realized then that a large part of one of the root ball did not get touched by the stump grinder and there's now a large pointed piece of wood sticking up out of the ground. I made my first contact with the company on 9/7 to advise the job was not done completely, and was told they would get me on the schedule. I have since then spoken with someone 4 times (9/13, 9/19, 9/20, 9/23)- each time being told they would get me on the schedule, left 2 messages (9/15, 9/22) and sent pictures via text of the issue (9/19)- not once has anyone called me back or followed up with me to actually get me on the schedule. Any contact is because I've had to continuously call, but they do not seem interested in actually rectifying the situation. I live in Jacksonville, FL and they are based out of counties an hour or more away from me, so I understand it isnt convenient to come all the way back up here to complete my job, but I paid almost $3000 for this service- and if they found it beneficial to sell their services up here, then this should be part of the cost of doing business out of your area. I have been patient, but they have given me no indication that they care about the poor work that was done, or that they have any interest in doing the right thing. I understand there was a hurricane in FL last week, but my last conversation was w/ Matt on 9/23, and I havent heard from anyone since. We can't mow over this area as the root will damage the mower, and it is so pointed that someone could get injured if they fell on it. We are unable to do any landscaping until this is done. Im not asking for anything special, I just want the job that I paid for completed.

  Business response

  11/03/2022

  Hello ****. Our apologies for the lapse in communication. He just recently returned from assistant int with the Hurricane and would like to help get this resolved

  Business response

  11/16/2022

  Hello ***** I know that a member of our team did in fact attemp a call, but I will have them try again.

  Customer response

  11/29/2022

  I didn't know there was anything to respond to. The company has not called me, the issue has not been resolved and the company hasn't acted in good faith to their comment about wanting to resolve the issue.

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  On July 25,2022,Tim, from Above the Rest Tree Service quoted me $1,000 to trim my 3 Ligustrum trees down 2 feet so that they were 1 foot above fence level. A cleanup of my Queen Palm was included in this quote. On July 26th the crew arrived and *** wanted to add the clean up of my White Pine Tree for another $600. I approved the addition. The crew worked for about 2 hours and *** came to my door and said they were finishing up the job, and he needed payment.. When I inspected the job they did I found that they hadn't trimmed the bushes down like I requested. They trimmed the fronts of the bushes but left the back of the Ligustrum standing. They also hadn't trimmed the dead wood and seed pods out of the Queen Palm. There were 2 branches trimmed off the White Pine Tree, but the rest of the Pine tree was left as is. They had also destroyed my fence and ran over the bushes in front of the Ligustrum Trees. The tree and bush trimmings were left on the ground and I had to dispose of them. I called *** on and he said he would take care of it. On 3 different occasions I called and *** said he would return the next day, but they never showed.

  Business response

  10/04/2022

  ******, if you would be so kind as to email pictures of the damage to [email protected]. We would be happy to assist in remedying this matter.

  Customer response

  10/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The pictures of the damage. Unfinished work,and tree debris left on property were submitted with my complaint. I see no reason to send them again. This is just another stall tactic by Above the Rest Tree Service. I was forced to hire another tree service to fix the unfinished work. I expect s refund from Above the Rest Tree Service. I've already sent these pictures to them twice and was told the work would be finished 3 times but they have never followed through.

  Business response

  10/12/2022

  Mr. Blodgett has submitted pictures but they are blurry. It's worth noting that the customer double signed on his agreement stating that he was satisfied with the services rendered. We will need pictures submitted by mr. Blodgett.

  Customer response

  10/19/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have emailed the pictures of the unfinished work directly to Above the Rest Tree Service at [email protected]. I sent the same digital pictures that I sent to BBB. To date there has been no resolution offered by Above the Rest Tree Service.
  See Attachment/File: More info from consumer

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Above the Rest Tree Service for a quote on 7.12.22, I needed some palm trees removed, a couple of trees and branches (total of 7 trees), was told they were going to grind stumps, remove tips, etc. They were supposed to do the work on 7.14 however I got a call on 7.13 that they had a cancelation and could come out to do the job then, I agreed since I work from home. They came in, asked if they could remove one side of the fence to fit their machines, I agreed b/c they said they would put it back as they found it. Got everything done, or to I thought, they leave, later on I let my dogs out as I always do, when I go looking for them, they were in front of the house because they did not nail the fence back as it was, instead just laid it against the poles and left. Had to get my father to help me tie it with ropes, as it stands right now. Couple of days later my neighbor calls me and says she has tree branches on her side, Above the rest didn't say anything to me about leaving the branches or needing to retrieve the branches. I had to go get them off her property and put them in my back yard. At the same time I noticed there were 3 stumps that didn't get grinded all the way, I still have half of the stumps on the ground. Have been calling non stop and either they don't answer, their voice mail is full and when I did get a hold of someone, I was promised that they would have someone come take care of the problem the following week. That week also went by, I kept calling, finally got a hold of someone. They sent someone with a truck to pick up the branches but he couldn't do the stumps because he didn't have to grinding machine. He said I was on the "roster" and someone would be by later with the machine to finish the job which never happened. I have called and called since and again, either I get no answer or they say they will have someone call me back and they don't and if they do, they tell me whatever they want to say to get me off the phone. I paid $2700

  Business response

  09/13/2022

  Business Response /* (1000, 8, 2022/08/23) */ Job has been completed and ******* is happy

• Initial Complaint

  03/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired this company to remove an oak tree and to trim back a plant that was causing a fence to bulge on two sides of the fence (it was in a corner) due to overgrowth. We agreed to do the job for $2300. They came out on 3/14 to do the work. They slammed the tree segments into the ground causing major damage to my irrigation system. water flooded the yard immediately. They called the city to turn the water off and called a plumber and stated they would pay them and take care of it. The plumber left around 8:30 pm on Monday stating he fixed three separate leaks. I didn't go back to assess the area until Thursday morning, when I noticed my yard was flooded again. The area they damaged was exposed and water was bubbling up. I called the tree service and they asked me to call them back after the same plumber that worked on it Monday was there and had assessed the situation. According to the plumber there were other leaks that were not detected on Monday from the damage. They informed me they had not been paid and wanted $700 to fix the original leaks from Monday after the tree service flooded the yard from broken pipes due to tree sections hitting pipes. They also wanted another $500 to fix the new damage. I tried calling "Above the Rest Tree service" with no call back. After I left a couple messages, voicemail indicated the mailbox was full and no return call. I was without water for several days due to this issue. They also cut my cable line due to tree segments slamming to ground. In addition, they never finished cutting back the plant that was bulging the fence. They cut one side but did not cut the overgrowth as orginally promised.

  Business response

  05/13/2022

  Business Response /* (1000, 12, 2022/04/22) */ ******** While we are very apologetic of your situation, our company made every effort to ensure that the collateral damage was handled on our end. We proactively reached out to the water company to ensure that the water was turned off and that a plumber was responding to the incident. It was agreed upon by all 3 parties that the plumbers would be handling the break for an amount that will remain undisclosed. Upon arrival, the plumber took it upon themselves and advise of the homeowner to triple the amount that was pre-discussed during the initial estimate. In addition to this, the leaks were not properly repaired and the irrigation continued to experience problems. Because of this, and due to the homeowners own forged methods of communication with the plumbing contractor, we believed that some new form of resolution was required.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today, 11/22/2021, this business trimmed by neighbors tree. In doing so, large limbs fell on my new roof, and very large limbs fell in my back yard, damaging my fence and by ********* grill. Upon bringing this to an employee's attention, I asked him to advise his boss. He did not. Before the Company drove, I asked for the boss. I was directed to Christopher, who was extremely rude and obnoxious. He asked what I wanted him to do. I told him I wanted the grill and fence repaired. He refused to handle this amicably and even acted obnoxious in front the neighbor that had the work done. I called the Company, 2 separate offices and have asked for someone to contact me. I found that the owner is Jeffrey M***** in Ormond Beach. Additionally, there is damage to my roof and skylight and another grill.

  Business response

  03/03/2022

  Business Response /* (1000, 19, 2022/03/03) */ ***Document Attached*** Hello. Please see the attached document regarding the case for ***** ********. To whom it may concern, My name is Lynsey M***** I am the office manager here at Above The Rest Tree Service. We received a letter dated February 17, 2022 regarding a complaint from the neighbor of a customer we did work for. Above The Rest Tree Service has been in excellent standing records with the BBB and was quite upset when we received this letter. Upon reviewing the complaint, we knew exactly what customer/jobsite this was. ***** was a neighbor of the customer we preformed tree service for. There were damages to the fence and was discussed with the ourselves, the home owner and the customer. The damages were deducted from the customers final bill and resolved on scene. The fence did not even belong to the neighbor ***** so there is a little confusion there as to why she is filling a complaint on that matter. ***** did make her appearance know when she addressed the problems she was concerned over. We did everything we could while we were finishing up with our customer. *****'s husband even joined the conversation in hopes of tying to calm ***** down. After continuous yelling by *****, we walked away from the jobsite. ***** was upset that a limb hit her house and there were damages. When we evaluated the situation there was no physical way that any tree could have come close to her house. We even explained this to ***** (as well as how she wanted us to handle the small dint in her grill). Upon trying to professionally handle this matter ***** decided to find the owner of the company's personal account through social media and harassed him to the point he had to block her. If there is anything else you would like us to do regarding this matter, please do not hesitate to call our office. We fell at this point we have done all we can do if there is anything that you feel we can do to resolve this situation please let us know. Lynsey M***** XXX-XXX-XXXX

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩