ComplaintsforBeycome

• Initial Complaint

  09/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Around December 18 2023 I completed a contract with Beycome to have my condo at ****************************************************************************************************************************************** listed with them to help me sell it myself. I paid $99.00 for this and the contract stated that if I do not receive any contracts within that time the $99 will be refunded.Around March 2024 I hadn't sold my condo and had not received any contracts within the 90 days so I advised Beycome that I would be taking my condo off the market and would be going with an agent. A number of emails were sent and phone calls made as I had not received the $99 refund. All the emails sent as well as one to the owner ************************* were ignored.That is why I am making this complaint with the Better Business Bureau so I can get my $99 refunded.

  Business response

  09/16/2024

  Hi ******,
  I apologize for the miscommunication. Your refund has been processed. In the future, for refund requests, please reach out directly to ********************************* or **********************************.
  Best of luck with your real estate journey!
  Best,
  N.

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed on for a $99. Flat fee *** real estate listing service. I asked to have my listing changed to pending and they want a copy of my contract. I refused & they told me they would not do that unless I gave them a copy. I then told them to delete my home from the *** but now theyre wanting me to sign some kind of release involving my home contract.

  Customer response

  08/09/2024

  I forgot to mention that with their $99.00 package it states there are no additional fees but, when my buyer created the contract they had a sellers  broker & a sales associate to be assigned.  I explained that we were selling for sale by owner & so they removed them from the contract.  I believe this is how they scam people& demand the sellers commission.

  Business response

  08/12/2024

  Dear *** and *************,
  On 07/29/2024, you paid our company a flat fee of $99 to have your property listed on the *** (please find the listing agreement attached).
  Fortunately, you received and accepted an offer on your property on 08/09/2024.
  As outlined in our listing agreement and in accordance with *** rules and NAR regulations, customers are required to upload necessary documents and update status changes within 24 hours. According to *** Services internal rules, the property information must be kept current and accurate. The owner is responsible for informing the Broker in writing, via our website, of any and all changes to the property, including its availability, within 24 hours of such changes (see page 3.8 of the agreement). Furthermore, any information that requires immediate updates, such as a signed contract indicating a pending sale, must be uploaded within 24 hours (see page 4.9 of the agreement).
  However, despite these requirements, you have refused to upload the necessary documents on our platform, as described in our Listing Agreement and Terms of Service.
  During a call with ************* today, she expressed that, as a "flat fee ***" customer, you believed you were not obligated to upload any documents and suspected that we might be running a scam. I want to clarify that all documents requested from our customers are mandated by *** and/or NAR authorities, and Beycome is a Florida-owned company since 2020, with over ****** successful closings and satisfied customers.
  Given that you have refused to comply with the ***, Beycome, and Listing Agreement requirements, this constitutes a breach of our contract. Additionally, since you have canceled your listing with us, it has been removed from both Beycome and the ***, and as such, it does not qualify for a refund.

  
  I wish to assure you that Beycome is not a scam. After four years in operation in Florida ( our office is in *****) and successfully closing over ****** properties, we only strictly adhere to the *** rules and regulations of the state of Florida that request all pieces of documentations regarding a real estate transaction.

  
  Best regards,
  N.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The business after paying $399 for listing my property on MLS has been UNABLE to simply update the address to reflect 22 and display on associated Zillow and Redfin sites where currently my property just says UNDISCLOSED ADDRESS. This is killing my availability to market and drive foot traffic.************************************************** ************************************************************************** If Beycome cannot update MLS, I am requesting a refund for the listing service as this is not what they advertised, and I will cancel the listing.

  Business response

  07/30/2024

   

  Hi,
  Unless I missed something, this property was listed 4 days ago (07/26/2024) with the correct address.
  You can find the listing here:

  *********************************************************************************************************

  **********************************************************************************************************

  Please let me know if there's any issue.
  Best,N.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I listed my home for sale with Beycome MLS flat fee listing service. They advertise that they will list your home in the local MLS. They listed it in something called MyStateMLS. That is not my local MLS that they advertised. I only had it listed for about a week with not one call. They did not even explain to me, a non realtor that the MyState MLS was not my local MLS. I found out from a friend. This is false advertising!! They got me to list, did not explain and now will not refund my ******. I just want my money back. This is wrong and should not happen to take advantage of people who do not sell houses for a living. I added a copy of the things they list they will do for you.

  Business response

  07/22/2024

  Hello ******,
  You are 100% right, and we are 100% wrong. Please accept my apologies for the mistaken MLS listing, which I cannot explain.
  We cover your local MLS (**********), and I cannot identify how we failed in our process, resulting in your listing on the wrong MLS. There are no excuses for this error.
  I want to offer to list your home on the correct MLS for free and refund your listing fee.
  Once again, except for a human mistake on our part, I cannot justify this error but can only present our apologies.
  Regards,
  **************
  CEO at beycome.com

   

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company advertises to post house on MLS, but it is not actually posted. They scam you for $99

  Business response

  07/10/2023

  Dear *******,

  We write in reference to your recent complaint. We must express our confusion, as our records show that your property listing was successfully published on the ************ ***. The listing, bearing ***# ******, was posted on 07/03/2023 (please find the *** listing attached for your reference).

  Further, our records indicate that you opted to delete or cancel your listing with our service on 07/08/2023 at 10:28 AM (the cancellation agreement is also attached for your review). Historical data from Realtor.com corroborates that your property was indeed listed during this period.

  We would like to clarify that if the objective of this complaint is to obtain a refund due to an alleged non-compliance of your property with the necessary terms and conditions for a refund request, this may not be possible. It's crucial to understand that under Florida law, it is considered unlawful to commit libel or defamation with malicious intent as a means to secure compensation.

  We hope this clarifies the situation.

  Regards,

  *************

  CEO at beycome Corp.

  Customer response

  07/10/2023

   
  Complaint: 20291585
  
  I am rejecting this response because:
  You stated I would be posted on ************* ** MLS, where I reside. You can see here from another agent that my property was not listed in the **** In addition, an agent showed my home and said his buyers found it on Zillow because I was not listed on **** 
  

  I have proof that my property was not listed on this MLS as it should have been. I have a photo showing this. I cannot attach here, but can email. I also have records that can be obtained from several agents showing the last time my property was listed on mls. 
  
  Sincerely,
  
  ***************************

  Business response

  07/13/2023

  What do you me to answer to that? all proofs have been added on the previous email. Also, it's important to note that this customer was a previous **** Estate agent, she will know which MLS she want.

  Now that say, I don't know what this customer want? a refund? It costing me time to reply, so if she's just looking for a refund LMK.

  N.

  Customer response

  07/14/2023

   
  Complaint: 20291585
  
  I am rejecting this response because:

  I would like a refund of the $99 as services were misleading. 
  
  Sincerely,
  
  ***************************

  Business response

  07/24/2023

  Dear BBB,
  I'm pleased to inform you that the requested refund of $99 has already been processed.

  For future reference, ******* can reach out to us directly for any refund-related requests. It will streamline the process and save everyone's time.

  At Beycome, we believe in providing our customers with the best possible service. Rest assured, we have no interest in disputing $99 refund.

  Our customers, or ex-customers are our priority in good or bad situation.

  Should you have any other questions or concerns, don't hesitate to contact us.
  Best regards,
  *******************

• Initial Complaint

  02/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The company refuses to refund me. AND they refuse to remove my listing. THEY ARE HOLDING MY PROPERTY HOSTAGE. I truly 100% belive they are a scam. They took my cc info and took my money but has never give me the listing as promised. Any refund check mailed to me will need to go to my P.O.BOX. please warn others about this fake thieving shady company. Thank you for anything that you can assist with.

  Business response

  03/10/2023

  Dear ****,
  I hope this correspondence finds you well.
  We have received a complaint against our company, which we believe to be impolite. Previously, we had already authorized a refund for **************, prior to him posting his review on the Better Business Bureau (BBB), and had communicated this to him during our discussion a few weeks prior. However, ************** has requested that we send the refund to an unfamiliar PO Box address and has stopped using his credit card and bank account, making it difficult for us to process the refund. Despite our attempts to reach out to him via email, phone, and SMS, we have not received any response.
  Moreover, ************** has claimed that we are holding his property "hostage," while he had paid beycome $99 to list his property on the *** and had agreed to a legal listing agreement. Our agreement specifies that customers are required to cancel or delete their listings using their credentials, generating a legal cancellation agreement. This process can be completed in less than 30 seconds (**********************************************************************) and is outlined on our website FAQ and listing agreement (***************************************************************************************************************;). ************** had not cancelled his listing with us, and we cannot process the removal of a listing simply by phone, as it is illegal for us to do so.
  ************** has also made false allegations that we are a "scam," despite our two years of activities and **** successful closings, which is deeply concerning to us.
  Finally, ************** has claimed that we have taken his credit card information and money but failed to provide him with the listing as promised. However, ************** paid directly on our platform, and his property has been listed as per our promise. He has also attempted to use unauthorized images with a watermark, which is not acceptable.
  It is unjust for customers to file complaints against a company without valid reasons.

  We are willing to process ****************** refund but are uncertain how to proceed since he has stopped using his credit card and bank account.
  Thank you for your attention to this matter.
  Best regards,
  N.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩