ComplaintsforAnimal Emergency of Hernando
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We brought our puppy here because she needed stitches on her ear on May 21, 2023. They just put glue on it gave us an antibiotic and pain meds. The offered a cone but we did not Take it since we already have one. The ear is still split. Very disappointed in their service. We called today which is Memorial Day and they informed us that it would be over ****** just for the vet to look at it. They should look at it and fix it since it was not done properly the first time.Initial Complaint
07/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 9, 2022 I paid them $50 for euthanasia of a cat that was attacked in my backyard by my dogs. I immediately removed my dogs and brought the cat there for attention. I was told I HAD to pay for euthanasia for the car although it was a stray to my knowledge. I paid n went home after making sure notification would be made available to any owners if found. Arrival at home I was meet by a neighbor who thought it was her car possibly. I spoke to the woman who had went n claimed the cat and started treatment, refusing the euthanasia. I went up to the clinic to ask about the money I paid for a service that was not done and owners came to take responsibility. They had transferred the money I paid for euthanasia of a hurt animal to the owners account to pay for treatment. That is ridiculous. I was not called and asked or given any opportunity to get my money back. They just took my money n applied it to a service I didn't authorize. Animal services were informed at time of incident and throughout. All is documented and this clinic just decided to illegally take my money n applied to a different persons account without my knowledge or consent. It is illegal and unethical.Business response
08/03/2022
Business Response /* (1000, 5, 2022/07/19) */ Please see attached business response
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.