ComplaintsforAlbanese Catering
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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have used Albanese catering 3 times...each time getting worse. The first time was for my daughters first holy communion party and it was amazing! The second time it was mediocre...we ordered a thanksgiving complete meal with desserts and sides we ordered this for 11 people and received enough for about 4 people even though we paid for 11 people. We were offered a free meal Pack for the shortage in food. The third and last time was this past Christmas where we ordered a complete Christmas dinner with sides and desserts for 11 people again. We used the free meal offer from the past poor experience figuring the first time was amazing and the thanksgiving problems must of been a one off. Our Christmas food was scheduled to be delivered on the 24th. After no contact on the 24th we finally reached them around 7pm at night and they said they would drop it off at 1pm on the 25th as I told them that was the time we were planning on eating. At 1:30 on the 25th they text me saying that everything except the turkey and ham just blew up in their kitchen and that they won't be delivering anything! Keep in mind we ordered salad, cheese plate, pies that don't involve an oven or stove! When questioned about the above items that shouldn't of been involved in this blow up they just stated again that they only have turkey and ham. After many more messages begging for at least the turkey and ham to be delivered a small tray of meat was delivered around 5pm!!! The tray was probably enough to feed about 4-6 people not the 11 we paid for! They offered to refund my money and give me a $200 credit towards another purchase with them. I have asked multiple times via messenger and requested the money back through Zelle multiple times to only have my messages ignored and no money refunded! So technically they still owe me $59 in cash and a four person meal along with $200 worth of other meals!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.