Customer ReviewsforShuayb Dental

After many attempts to resolve this issue, which includes retracting a previous Google Review to give Shauyb Dentistry a chance, I am posting my review again. After reading the first review, the dentist office became irate so I tried to resolve the matter again and could not. October 19, 2022 - Tooth extraction, x-rays, and dental implant procedure and given antibiotics. 1-1/2 weeks later - Tooth area became highly inflamed/swollen/sore - called dentist and was told I already had antibiotics and will be fine. Few more days later - Tooth area worsened and called dentist again. Asked for more antibiotics and was told no. Three days later - Called dentist and begged for antibiotic and was given a prescription; however, the infection was severe, and my implant fell out. November 10, 2022 - appointment - was told it was fine and I would have to wait 4 months for healing. April 17, 2022 - appointment for implant - dentist took x-rays, did a cleaning and sent me home without an implant. Because they did not fix the implant, I asked for a refund so I could go to another dentist. It was a very costly procedure. The woman on the phone said very rudely that my implant failed because I smelled like smoke at my appointment and smoking causes it. I told her that many times I come into their appointments after work, which I am a firefighter/paramedic, and encounter many brush fires during my 24 hours shifts. She said she would speak to the dentist and contact me by the end of the week (Friday). I was not contacted by the dentist office. I called my insurance company the next week. The insurance person called the dentist office, and they did not pick up the phone and a message was left. I was never contacted by the dentist office. The insurance company advised me to file a Quality of Care compliant to receive a refund, which I did. I am unable to go to another dentist and use insurance due to this so everything will be self-pay, in the amount of approximately $2,500.

The patient has been called and the refund to the patient and to the insurance company are being processed. 

Did an initial cleaning that was above what insurance would pay without informing me first. Had to argue with insurance and this company to no email. Went in about a cracked tooth which Dr. said wasn't cracked. Had to have that tooth pulled 3 weeks later by a different dentist because it truly was cracked. Would NOT recommend using them at all

Patient was a new patient to Shuayb Dental on 12/15/2022, a treatment plan was given showing treatment needs. Patient did his new patient paper work and it clearly asks "reason for todays visit" his response was "check up", he never mentioned he had a cracked tooth nor did the doctor note a cracked tooth. His treatment consists of some work needed to prevent further destruction of some teeth in which he did not schedule. The cleaning was performed on 1/4/2022 and shows a covered procedure with his insurance benefits, however it is not a guarantee of payment. The claim for that cleaning was sent on 1/4/2022. Here is a timeline of events:

1/26/2022 claim denied, sent additional info per pts insurance, faxed over
2/14/2022 claim still in review
2/28/2022 claim denied, ins needs additional info, faxed over
3/10/2022 claim denied, faxed over add info
3/22/2022 claim denied, emailed add info
3/28/2022 claim denied, faxed add info
4/12/2022 claim denied, emailed add info
4/25/2022 claim denied, billed pt

Patients also signed a financial policy stating we file and accept your insurance as a courtesy. In the event your insurance company denies any claim is the patients responsibility.

As you can see we have attempted to collect 8 times with pts insurance. We have exhausted all efforts to get this claim paid.
Will gladly provide additional information if needed.

I went in for a cleaning and checkup. I had a problem on one side and I told him that I thought there was a cracked tooth. TWICE. He blew me off. I had to have the tooth pulled a few weeks later. They cleaned my teeth. Insurance (HUMANA) denied the claim, after sending me there. "List of Providers" is more like a list of co-conspirators.

Mr ******* was given a treatment plan , it is up to him to proceed with treatment or to ignore the options. We are here to provide dental services and do not allow a patients situation to keep us from giving the best treatment options to our patients. We do have payment options available and you were informed of these options. Thank you.