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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired *************************/Pro Craft Builders to build ** a home on our land in Hernando County *******. Here are some pictures of the interior trim work done on our home by Pro Craft Builders. They say more than I can say! Additionally, our floor failed within 4 months. We notified ***** and finally after another 3 months there was an inspection done showing the installation by ***************************** flooring subcontractor caused the failure. Even though the warranty that was in *****' contract states "Any defect found in the Work within the warranty period shall be promptly replaced or repaired by Contractor at no cost to Owner" ***** told us he would send us a check for $4600. I told him we did not want a check, we wanted our floor fixed. He basically told us 'take it or leave it'. We had 2 flooring people come and give us an estimate. They were for $7400 and $8300. When we told ***** this, again...."take it or leave it". So basically it seems like we now do not have a warranty on his work and we are just done with *************************/Pro Craft Builders.Business response
11/24/2023
The homeowners were offered a full reimbursement for labor and product that they pick out for their build. From the pictures it appears to be from homeowner neglect. Regardless of damage, we still reimbursed ********************* the full amount even after several months of living in the house. Now ********************* wants additional money. This is extortion!! There was no ultimatum, ********************* accepted the payout. Please see attachment of cashed check.
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
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TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.