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ComplaintsforNathan B3 Lawn & Hauling Services Inc
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The employees of their business broke my fence while operating a riding lawn mower. Put a big hole and broke support beam. Informed owner of business that it needed to be fixed, he was rude to my elderly father and now Owner of business is unresponsive to how hes going to fix this after being made aware of the issue. Now wont answer his phone or respond to texts.Business response
09/01/2023
We are sorry for any inconvenience that you have experienced.We will do everything we can to resolve the issue as quickly as possible and have made 3 attempts to reach this individual, 2 in person , no one answered the door either time and 1 via telephone/voice mail, which we have not received a return call to date. It is also my understanding that you had the fence repaired. Kindly note, that we will need a copy of the invoice. Please reach out to us in order to resolve this matter asap, and again we are sorry for any inconvenience that you have experienced. If you have any further questions or concerns, please do not hesitate to contact us.Customer response
09/05/2023
Complaint: 20516209
I am rejecting this response because:
Sincerely,
*************************Customer response
09/05/2023
Offered to send the receipt from replacing the fence panel over to Nathans with one of his workers with no response from the owner of the business. Have left text messages with no response.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.