ComplaintsforPrinces Mobile Detailing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/7/22 we paid Princes mobile detailing $300 to detail 3 cars. One of them was on 2005 corvette with a soft top. I provided them the chemical and soft brush to use because they were unprepared. After completion they said they had to pressure wash the top to get the stains out. I noticed some lines but after it dried I realized how much damage was done, and the lines were very prominent. These tops are not suppose to be washed with pressure, this was not directed by me to do. I followed up with the owner and after several day of no contact, I received a text from Prince. The owner stated "we did no damage. my workers did what you asked them to do. I suggest you find a new detailer and stop messaging my phone." He then stopped communication and would not give me his LLC number or help out in any way.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.