ComplaintsforFlorida Center for Dermatology

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In November 2023 I received an invoice 4247 for $50 co-pay for a 9/12 visit for which I was told by the PA there would be no charge as it was a “follow-up”. My wife, *******, called the office and was told the bill was due which she then paid by check ***. In Dec I received another invoice **** at which time ******* called the office and was told they never received the original check. She again mailed a check ***. In March they cashed both checks. She contacted the office on March 15 and spoke with *********, on April 2 and spoke with ****** and on May 6 and spoke with *****. Each time my information was verified and she was given a different, additional reason why my check refund hadn’t been sent. I explained that I do not want a credit as I am now unable to travel. Either their office is the most inefficient I’ve ever seen or this is intentional. Your assistance would be appreciated in receiving a refund by check. Thank you.

  Business response

  05/21/2024

  Thanks for sharing the patient concerns. On closely reviewing his records, we do show that two checks were sent in by the patient in January 2024; checks *** and *** were received and credited to the patient's account one day apart (we credit checks to patient accounts on receipt rather than at the time they are cashed).

  
  According to our records, he does indeed have a $50 credit on his account.

  
  We have record of a request for a refund check from an incoming phone call on 5/6/24 (11 days before we received the complaint from you).

  
  We had already generated an internal refund request based on this request for $50 from 5/6/24; given that the patient seems very upset, as a courtesy we have increased this to $100. This is check number 565 and it has already been generated and mailed to the patient’s address in Interlachen.

  
  Please also rest assured that we would absolutely never purposely hold back on refunding a patient. We have been in practice since 2012 (and ** ****** has practiced in the area since 2005), and take pride in treating all of our patients like family.

  
  We understand that the patient has been ill over the past months, and we wish him a speedy recovery! 

   

  Thanks for your help.
  

  Customer response

  05/23/2024

  Thank you for your help on this.

  I would appreciate if you could leave this case open until I receive their check as a refund has repeatedly been promised for the past three months and not yet received.  I will advise you as soon as I receive it.

  Thank you again.

  Customer response

  05/25/2024

  Thank you

  Customer response

  05/25/2024

  Thanks for your help on this *****.  I received the check today which I'm sure I wouldn't have received it not for your help.

  Customer response

  05/28/2024

  Hi *****,

  I'd love to post but I get the message from both Google and Facebook that they won't connect.

  Can I just send you my comments and you can put them online?

  My apologies, ******

  Customer response

  05/29/2024

  I would like to thank ***** for the quick and favorable response I received from my complaint.  After four frustrating months of trying to receive a refund, following my complaint to BBB I received a check within one week.  There is no question that without BBB's intervention, I would have never been reimbursed.

  Thank you for making my voice heard.

  ****** *****

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to FL Center for Dermatology, PA on 8/4/2022 for office visit and was told I owed $160.65 from office visits: 3 office visits from 01/20/22 - balance $122.50 patient owes, 02/17/2022 - balance $18.18 patient owes and 05/12/2022 - balance $20.00 patient owes which the 3 OV amounts comes to $160.68. I paid $160.65 on 8/4/2022. My wife, ***** **** sent in a check for $92.24 on 4/21/2022 and in the memo section it shows ****** **** OV 1/20/22. The check was mailed on 4/21/2022, however, if you look at the back of the check, it was not deposited to ******* **** * ***** until 08/03/2022. I have copies of bank statement that shows I paid $160.65 using debit card and a copy of the cancelled check. My wife has sent correspondence to ** ***** *** ***********, PA regarding the overpayment of $92.24. No response received.

  Business response

  12/06/2022

  see attached:

  Business response

  12/07/2022

  SEE ATTACHED:

  Customer response

  12/07/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: office still needs to respond to the check that was sent for office visit out of wife's separate checking account for OV 1/20/22 in the amount of $92.24 that was sent in from wife's separate checking account and was not processed until 8/3/2022 in the amount of $92.24.  Where was that check amount credited to??? It was net credited to ****** **** and was not credited to ***** **** who are both patients there.  So, a refund is due in the amount of $92.24.  

  
  

  We have sent 3-4 messages to the office with the cancelled check that was originally attached to the complaint as well as the amount that was paid $160.65 on my debit card on office visit date of 8/4/2022 for 3 office visits from January thru May, 2022.  That is the real question, wife sent in the original statement for $92.24 with the check on 4/21/2022 again separate checking account than mine and not deposted until 8/3/2022.  Office needs to explain where the $92.24 was posted and to what account since this was an overpayment and it does not show as a credit to ****** **** or ***** ****'s account.  Poor accounting in the office.

  
  

   

  Regards,

  ****** ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩