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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
April 4th I made payment for a 4 hour driving course for my son and was told via text that there were several dates that was available; however, due to my son's school sports would not work. I was told that they were hiring another driver so that should help open up more spots. 4/4 was my last communication with no firm dates being established. I contacted them on Tuesday, May 2 via text and phone call to get confirmation of dates, no reply was received. I placed a call again on May 4 and left. message and still no reply. I'm requesting that my $270 be refunded so I can find another school for my son to take his classes at.Business response
05/15/2023
*******,
We strive to make sure that all of our customers are 100% satisfied with the service(s) that we provide at 10 And 2 Traffic School. We do apologize for any inconveniences that you experienced in scheduling your sons' lessons. All of our customers are served on a first come, first served basis. Unfortunately, due to the high demand (after school hours only) for quality driving instruction in the time(s) that you requested, we were currently booked 6-8 weeks out with customers that had already paid and scheduled before you. I am happy to announce that we were able to hire another Instructor as promised and were able to accommodate your sons' driving needs and get him scheduled weeks earlier than originally anticipated.
Thank You!
**** ********
Owner/Senior Instructor
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.