Business ProfileforLa Quinta Inn and Suites

I believe their desk clerk defrauded me into staying another night at a higher room rate. I want a refund for the 2nd night. I planned a one night stay 2/4/24. Around 9 am, the next morning, I couldn’t find my cat in my hotel room. I was 99% sure she was still in my room. I immediately notified the front desk clerk, *****. ***** asked me if I checked under my box spring & mattress to see if my cat was in the bed frame. The NEXT DAY, I was told all desk clerks know a “secret” hiding place (a tiny space under the sink) but ***** never told me that. Up to 10:50 AM (but really for hours after that), I repeatedly searched my room. I did lift up both box springs & mattresses and asked my/the La Quinta maid to check the bed frames for my cat. My cat wasn’t there. I told ***** I checked there. I told ***** a couple times that I might need late check out, for more time to find my cat. At 10:50 AM, ***** knocked on my door & asked if I found my cat. I told her no & repeated I needed late check out. ***** told me I MISSED check out & if I wanted to stay another night, I needed to come to the front desk. I had set an iPhone alarm for 10:55 AM to make sure I didn’t miss normal check out time, which is 11 AM. My iPhone alarm didn’t go off until after I dealt with *****. At the front desk, I told ***** I used to be a Platinum Rewards member & could get late check out, which was 1 pm. ***** told me this location didn’t offer late check out & they couldn’t “turn” a room with a 1 pm check out. ***** told me she checked me out of my room & I needed to check in again. After many more searching hrs, I thought “‘maybe my cat got out”. I was searching hallways & showing my cat’s photo to hotel staff. Thankfully, ****** (I hope that’s correct), took pity on me & showed me the “secret” hiding spot. I burst into tears & thanked ******. Next morning, I was showing the pic of the “secret” hiding spot to every hotel staff member I saw, so this, hopefully, wouldn’t happen to anyone else