Customer ReviewsforUltimate Motor Cars LLC

Sold me an piece of c*** that has so many major mechanical issues as soon as I drove it off the lot. They started out with "fixing" the issues and when I told them I am still having issues Eric the manager is now hiding behind his employees and won't be a man a contact me back. Now ever since I got the car back is make a terrible clunk sound so who knows what the s***** car mechanics did to this car.. now I'm stuck with an unsafe car to drive myself and my children around... Karma is a b**** Eric ... Remember that...

July 01,2024 Re: Complaint No. ******** Dear Better Business Bureau,We appreciate the opportunity to respond to *************************************** concerns and address her complaint with empathy and clarity. We understand how frustrating vehicle issues can be, especially shortly after purchase. *************** bought a 2012 Chevrolet Traverse from our dealership on March 30, 2024. This vehicle is 12 years old and had ******* miles at the time of sale. Despite these factors, we aim to provide the best possible service to all our customers.Summary of Events and Actions Taken:1. Initial Issues Reported: **************** reported significant wheel shaking and a tire pressure light shortly after purchasing the vehicle. We immediately scheduled a service appointment to address these concerns. We resolved the wheel shake issue during this visit.2. Transmission Issue: A week later, **************** experienced shifting problems and a check engine light. An auto store confirmed a transmission issue, and she informed us promptly.Despite the vehicle being sold "AS-IS , we took immediate action to replace the transmission at no cost to her. This process took a few weeks to complete.3. Subsequent Visit: ***************** brought the vehicle back for a tire pressure monitoring system (TPMS) light issue,which we also addressed at no cost.We recognize that purchasing a pre-owned vehicle with high mileage carries inherent risks. Despite this, we have made every effort to support **************** and resolve the issues she encountered.**************** has expressed concerns that I am avoiding her calls. I assure you that this is not the case. I have left multiple messages attempting to connect with her directly but have not yet been successful.We genuinely empathize with Ms. ******* situation and want to ensure her satisfaction. Although we have already taken significant steps to address her concerns, we are willing to offer an additional solution. We invite **************** to bring her vehicle in so we can explore the possibility of trading it for a newer model with fewer miles and possibly a vehicle with an extended warranty to provide further peace of mind.Our goal is to maintain a high standard of customer service and ensure that **************** feels heard and supported.We are committed to resolving this matter to her satisfaction.Thank you for your attention to this matter. We look forward to a positive resolution.Sincerely,********************* General Manager, Ultimate Motor Cars