ComplaintsforRPM Automotive
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have taken my car only to this location since March of last year for routine oil changes and brakes. After the October 2023 oil change I started seeing an oil leak. As it progressively got worse, I brought it in to be checked out (along with fixing the faulty brake issue) in December 2023. During that December visit I was told that there were no issues with the oil and that there may have just been excess oil left near the reservoir, it was cleaned and should take care of the issue. It continued to leak and brakes continued to squeak and was brought back in on January 20, 2024. The vehicle was dropped off at 9am and this time, they found that there is a crack in the oil filter housing and possible leak at the rear main seal, placed it in the vehicle report to which I received a text message stating I could view. Yet, I was not contacted at all to discuss a remedy. At the time the store was closing, still no remedy was suggested, only that there is an issue and they can't help me. I requested a replacement oil filter housing at no cost due to it clearly being their negligence that cracked it but they stated that only corporate could help with that. We took possession of the vehicle and contacted a district manager. After no response was received, a case was opened with corporate (Case ID: ******* and 2 attempts have been made to be contacted over the past 19 days with still no response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.