ComplaintsforThe Drake at St Pete

• Initial Complaint

  03/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was a resident at these apartments for 3 years. When I found out the price hike in my rent, I was forced to find another residence. I was to move out September 30, 2022. All plans were in motion for me to be out by the 30th. That very week Hurricane *** hit our city. There were evacuations and places closed down. There was no way I could move out by the 30th due to these extreme circumstances. In preparation for this storm, I called the office and asked if I could stay passed the 30th, the manager replied, yes, of course! Not mentioning a charge for staying past my departure date. I even lost power for two days. If it were my fault for not leaving, I could understand the charge. However, there was a Hurricaneextenuating circumstances. They sent a bill to a collection agency for $349.75(**********) that I was to pay. I still am In disbelief of this charge. I was never late with any rent payment to this complex. There should be no reason for me to have to pay this money. Thank you for your prompt attention to this egregious charge.********************* My address there was ************************************************************************************

  Business response

  04/20/2023

  Hello, We have corrected ****************** financial account statement and corrected any rent. All that is left is her final water bill. Please see the attached!

  Customer response

  04/28/2023

   
  Complaint: 19853312
  
  I am rejecting this response because: the bill is including water from July/August 2022 that was paid already through the portal that I paid my rent. Meaning, the water bill was included with my rent payment for those months and for all those since my move-in date. That being said, I should owe only from 9/1-10/3/2022. 
  
  Sincerely,
  
  *********************

  Business response

  05/08/2023

  Please note water was billed through our 3rd party billing service 2.5 months in arrears when we were placed on this new system in March 2021 when new management took over. However, I will reach out to see what we can do with clearing all charges. 

  Customer response

  05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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