ComplaintsforAtlantic Processing
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to use this *** owned by this company. The power went out during my transaction and I did not get my 100 dollars. Called the owner ***** was rude and dismissive told me life happens and I have to call my bank. They are aware that the *** get unplugged because it uses power from another business. I am still out my money and trying to get the transaction reversed. This *** is outside and if it is prone to be unplugged should have a warning. How the owner of the machine handles this should be better as wellBusiness response
04/29/2024
This customer indeed performed a transaction at one of our ATMs, Due to unforeseen circumstances there was a power surge during the transaction that cause only 20 to dispense and the remaining 80 to be uncompleted due to the power surge. We instructed the card holder to contact their bank and file a Reg-E dispute claim so we can send the journal to her financial institution due to our processing companies refund protocol we cannot provide cash refunds. Unfortunately, this card holder took me instructing her the refund protocol due to the malfunction as being insensitive when we were just explaining the process, being that ATM required power to perform transactions there's nothing we could have done to prevent this transaction from being interrupted and we have given the customer all the proper steps to initiate the Reg-E ***** for the undispensed money.Customer response
05/03/2024
Complaint: 21636737
I am rejecting this response because: I am still dealing with trying to get my money back. It is the responsibility of the seller to make sure that their machine is functioning properly and has a proper power supply. I want my 80 dollars refunded I will also be filing a complaint against Chime
Sincerely,
***************************Business response
05/08/2024
he following Reg-E claim has been processed:
Location: Naan boti chai shai
Terminal: NW09343
Group: CHK, ***********/Clearwater
Transaction Date and Time: 04/25/24 16:22:22
Sequence Number: 262
Amount: $101.99
Reg-E Number: 665282
Chargeback Status: Closed
The claim was approved in favor of the cardholder. If you have any questions or concerns, you may contact our Response Team at **************This cardholder has followed the refund process and has been awarded the disputed for the error in transaction and should be refunded from CHIME her card issuing bank, any disputes from here should be handled directly with CHIME , the card issuing bank.
Thank you,
***********************
CEO
Atlantic Processing
Customer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.