ComplaintsforGlo All Out

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is extremely unprofessional. They will store your card without your knowledge, consent or any authorizations. They will charge your card without authorization for services that weren't performed. They will not share their supposed "cancellation policy" and their policies are nowhere to be found on their website.This is extremely unethical. The owner of the salon is simply scamming people out of their money. No other salon in ************ does this and I get services from other salons on a monthly basis. They have lost me as a customer and I make sure I tell people not to go there when I get asked for salon recommendations. Do not get your lashes or any services done there!

  Business response

  02/05/2024

  Client No showed to a confirmed 3 hour appointment. Attached are a copy of the signed form by the client agreeing to our cancellation policy. The client also receives a copy of our cancellation policy when she books the appointment from our online booking site and also receives the cancellation policy once she confirms the appointment. The client receives three notifications, reminding her of the appointment. She confirmed the appointment, and then proceeded to not show up for the appointment without notice.

  Customer response

  02/05/2024

   
  Complaint: 21238671
  
  I am rejecting this response because:

  ch2image- This is the first time I'm seeing this- I have never received this before. Additionally I have zero texts or emails from the business asking me to confirm an appointment,  nor once nor the 3 times they claiming.

  cgimage0- This is dated 06/06/2023 for when I came for an appointment that was booked through Groupon. I have never signed anything in paper or digitally that is pertaining to the appointment that you are claiming I was a no show.

  ch3image- This shows absolutely nothing as this could have easily been tempered with in your system by someone from your staff.
  
  Sincerely,
  
  *******************

  Business response

  02/09/2024

  Again, I have provided a signed consent from from the client informing her of our cancellation policy/agreeing to the policy. This form is signed by every new client letting them know of our policy. There have been no changed to the original cancellation policy that she signed less then 1 year ago, therefore no updated agreement necessary. 
  We use and automated booking system. Square. Every client gets 3 notifications leading up to their appt. The chance policy link is on the confirmation/reminder. Client confirmed the appt. She could have easily cancelled the appt by either canceling online or calling the salon. But in complete disrespect for the salon, the lash artist and the spray tan techs time she decided to just not show up for a 3 hour appt. 
  A simple courtesy call could have cancelled or rescheduled the appt but instead she  just no showed. 
  We tried to call the client when she didn't show up and she didn't answer her phone. Therefore, we enforced our cancellation policy. This was 3 months ago. Client has never reached out to inquire about her no show appt. 
  

  Customer response

  02/13/2024

   
  Complaint: 21238671
  
  I am rejecting this response because:

  Firstly, I do not have a copy of the signed cancellation policy as you are claiming you have provided me with. Secondly, I go to many salons in the area and for every individual appointment, you need to sign the appropriate paperwork. Having the customer sign a form once, doesn't give you free reign to do things behind the customer's back.

  Using a signed paperwork for an appointment that was in June, to try to justify charging my card in November is fraudulent behavior on behalf of your business. Tell me again why and how my card was charged in Nov, if for my June appointment I had a Groupon and paid Groupon directly and not the salon? Why and how was my card on file? Again, this is a shady business practice at best. I know of zero businesses that do something like this and I work in finance. 

  As for me confirming the appointment, I have zero texts or emails from your business asking to confirm the appointment. None of the screen shots you have provided serve as evidence or explain why and how my card information was somewhat retained and used without authorization.

  Sincerely,
  
  *******************

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