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ComplaintsforSkimmer Point Homeowners Association Inc
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Complaint Details
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Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Every year, we pay Skimmer Point Homeowner's Association all fees for the entire year for all three of our accounts. We send them a check in January. The funds have cleared our account. Each year, we have to reach out to Skimmer point numerous times to reach somebody due to them not applying the payment to our account. Right now we are trying to get a hold of them again. We received a notice stating that if we don't pay them in 30 days, it will be sent to collections. Living in such a nice community, we expect better service than this. We have to leave multiple voicemails just to have someone reach out to us. Total payment for all three accounts is $9783.36, split between two checks, $7299.36 & $2484. We are requesting assistance from BBB to help us resolve this with Skimmer Point HOA.Business response
05/09/2024
The three accounts have been adjusted accordingly on May 7, 2024. Each account has a credit balance of $1,902.32. Each year you are sent payment coupons for each account. We would kindly request that you write a check for each account and include the corresponding payment coupon for that account with the check and mail it to the association's lockbox for payment processing. This will ensure that your payments are properly credited to the correct account each year. We do not process payments in our office. They are electronically processed with the use of the mico-encoded payment coupons that are supplied to you each year. This ensures that your payments are properly applied to the correct accounts for your **********************.
In addition, you may log onto your portal account at home.resourcepropertymgmt.com to view your assessment accounts or make payments 24/7.
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Contact Information
5901 Sun Blvd Ste 103
St Petersburg, FL 33715
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.