ComplaintsforShore Acres Care Center
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This facility neglects to answer the telephones for family members of patients who reside there. After calling multiple times, a receptionist answers and when I ask to speak with my fathers nurse she transfers me and when they neglect to answer that transferred called I am then told theres nothing we can do I cant leave my station. So I cannot get ANY assistance on my fathers needs? And I fear most if my father pushes his call light and no one comes in time then he will rely on me and if it is an emergency they will not respond in time, leaving my father there to suffer until they feel like helping. My father has also told me many times of the remarks nurses make. Lastly, I fear by submitting this complaint they will retaliate by kicking my father out or denying him acceptance next time he goes to the hospital and needs to come back. Im not asking for a 5 star hotel just some respect and actual help would be appreciated.Business response
09/17/2024
Hello,
Mr. ***** has said many times that he does not want to come to the phone and talk to his son. Mr. ***** has a cell phone and landline in his room that I confirmed is working and both were within his reach with the ringers on. We have educated the staff on answering the phones and proper customer service. We have call light audits in place to ensure prompt response to call lights.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.