ComplaintsforAlan D Shoopak DMD PA
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Complaint Details
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to the Ortho Specialist of Florida in ************, ** to have braces put on. I paid my monthly payments and they were also paid by my insurance company. I developed gingivitis and was told that my braces needed to be removed in order for this to be taken care of. Unfortunately the office closed permanently and I have not been able to get anyone to help me with my issue. I called the 800 number and was told my information was transferred to another office with a number of ************.. I been trying to reach them for months and have left messages with no call back. Its been almost a year since Ive seen an orthodontist to care for my braces, because NO ONE will remove the braces or I have to pay $500-700 to have them removed. Im a college student and dont have this type of money. I dont think its fair that this company was compensated by the insurance and myself to provide a service and now I cant receive any help at all. I never received any information to let me know who Im supposed to see to continue treatment with and I just been getting the same misinformation for a year now. The least this company can do is refer me some where to have the braces removed at no cost or refund me the money I paid out of pocket so I can have them removed. Im hoping to get this issue resolved soon. My name is ******************************* my DOB is 12-24-03 I can be reached at ************ or by emailBusiness response
04/25/2024
****** was a patient at my ************ office in *************
On October 1, 2023, I sold that practice to Dr. ******************** email ***********************, cell phone number ************.
As part of the Purchase agreement, he was to maintain the care of all the patients associated with that location.
I respectfully ask that you please contact him about this issue, as all the patients were transferred to his care.
Thank you,
Dr. **** Shoopak
Customer response
04/26/2024
The complaint is against the entire company they Have numerous locations. The location I use to visit was Gateway Orthodontist Specialist in ************, **. The location closed without notice, so I been contacting the corporate office who been providing me with the information to the dental office and Dr that I listed in my original complaint. I still havent heard from anyone at that clinic. I saw a different doctor every time I went to the Gateway location for a visit, so I cannot remember any specific names
Business response
05/13/2024
From: Dr. **** Shoopak <**************>
To: Better Business Bureau <**************************************************************>; ************************************************************** <**************************************************************>
Sent: Thursday, April 25, 2024 at 12:51:10 PM EDT
Subject: Re: You have a New Message from BBB Serving West Florida, Consumer Complaint #********
Hi *****,
My apologies for the trouble in getting a response.
In the future, please use the ************** email address for further communication.
Briana was a patient at my ************ office in *************
On October 1, 2023, I sold that practice to Dr. ******************** email ************************ cell phone number ************.
As part of the Purchase agreement, he was to maintain the care of all the patients associated with that location.
I respectfully ask that you please contact him about this issue, as all the patients were transferred to his care.
Thank you,
Dr. **** ShoopakCustomer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
03/07/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
My son *********************** had been seeing an orthodontist at this facility and everything was going great. I ended up losing my job and running into financial issues which lead me to being unable to make monthly payments for his braces. In the middle of his treatment plan they changed doctor and ended up creating a new treatment plan. We had already paid $1300 towards the original treatment plan and now they wanted us to pay more money plus whatever we owed from the first treatment plan. I obviously couldn't afford that but they went ahead and saw my son and tightened his braces but without doing any exams or **ray. Mind you he hasn't been to the office for over 3 months because they refused to see him without payment. When they told me how much more money I would have to pay I decided to look for a different orthodontist and continue treatment with them. When they did the **ray they found bone loss and infection. they recommended that we remove the braces immediately. Now they sent me to collections for $750.00. I am ready to report them to the ************************ for maltreatment but I'm willing not to report them if they forgive the balance and remove me from collections.Business response
03/08/2024
We will forgive the balance and remove the patient from collections.
Customer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will need proof of the balance being forgiven and being removed from collections. Please let them know that I appreciate their understanding of this important matter.
Sincerely,
***************************Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My son was seen for a free consultation. After the consultation we were told he needed braces but they needed a form filled out from my sons dentist. We had the paper faxed over multiple times each time they said they didnt receive it. I asked for a refund because I paid them 139$ to start the process for my son to get his braces. It was never started and they stayed it was for the first month of braces but he never had the braces put on.Business response
09/21/2022
My resolution is as follows:
I would like to offer a complete refund of $139.
I have put that through to my accounting department.
The refund will be issued and mailed within 30 days.
*Going foward please address any further communications to Dr. ******************************* (Handler) not ***** Shoopak.
Dr. **** Shoopak
Initial Complaint
01/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was overcharged by $200 and the office manager Madeline c. failed to resolve the overcharge after reading notes in the computer that were written by another employee.Business response
01/27/2022
Business Response /* (1000, 6, 2022/01/12) */ I spoke with the office manager in that office. She shared the patient's ledger and notes, attached. Based on the findings, she owes $100 to come current. Thank you, Dr. S.Initial Complaint
12/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My 16 year old daughter has had her braces off now for two months and they keep giving us the run around on getting the already paid for retainer. Today they proceeded to yell at me and then hang up. There's so much more to this story but there isn't enough space for me to tell. I'm having to run her triple the distance to do scan after scan because they can't do it near our home where the rest of the treatment was done. I just want answers or enough money back to purchase this retainer from another company.Business response
12/17/2021
Business Response /* (1000, 6, 2021/12/08) */ Please see below an email I received from the Office Manager in that office. I think this has been handled. Thank you. Dr. S _________________________________________________________________________________________________________ Hello, I looked into the patient complaint and I resolved the issue. It is our Fleming Island patient Laila Pitts and mom was unhappy about our scanning issues. I called and explained to mom that the mix-up with our scans was out of our control and that by the time Dynaflex informed us that the scans had to be redone, it had been some time. I also let the mom know that screaming and hanging up on her and getting back to her a month later was already taken care of...(I already spoke to the person responsible) and apologized for any inconvenience. I scheduled mom in Fleming Island and made her a priority. I let the mom know that I will be here in the office that day and I will make sure everything goes smoothly and she will be our top priority and will be taken care of. Mom was happy with that and now is on good terms with us. I let the mom know that if there are any other issues, she can always reach out to me first and I will take care of her and her daughter. Consumer Response /* (2000, 8, 2021/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by the orthodontist and they are trying to correct the issues that we've had. We have an upcoming appointment to redo the scans we need for the retainer. She reassured me that we were a priority and she herself would make everything right.Initial Complaint
11/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have tried calling on Thursday, November 18 at 1:48pm and also again today Tuesday, November 23 at 3:56pm regarding a final notice that was sent to me via email at 10:01pm on Wednesday, November 17. I have been trying to correct this issue because there seems to have been a mix up on the businesses end. They claim that I have 10 days to respond and trying to fix the issue before being sent to collections BUT THEY HAVE BEEN HARD TO GET IN TOUCH WITH SINCE I HAVE TRIED TRANSFERRING. I have NEVER received any prior notices via mail, email nor have I received any telephone calls regarding payment or bills of any sort. The last time I have communicated with someone was in early and mid August when I again was trying to get in touch with someone from their office regarding having my records transferred and again nothing was communicated with me about a bill. Prior to me moving out of the state I've tried to get everything squared away with them. I was set up on autopay and have always paid my bills that were brought to my attention. There was again no mention of payment after asking several times before my departure and after. I really need someone to please give me a call because this issue needs to be resolved and I need to see why there is mention of sending me to collections and impacting my credit history.Business response
12/22/2021
Business Response /* (1000, 6, 2021/12/08) */ I wanted to update you on this complaint. The Office Manager in that office has been trying to get a hold of Mrs. ****** since the complaint was received to resolve the issue. As of today, she has still not heard back from her. She will continue to try. I will keep you updated. Thank you, Dr. S.Initial Complaint
10/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The Orthodontics Specialist of Florida- the San Jose Blvd location. Change out many orthodontics and customer service representatives where no one is communicating with each other. My son only had 2-3 appointments I paid over a $1000.00 and we decided since we were not made aware of his orthodontist leaving that we will not continue on with the new orthodontist, who stated his braces needed to be removed nothing else can be done for him. Then I stated I will just go with another facility and spoke to a customer service representative a week later making them aware to make sure we are not on the schedule she stated that this orthodontist has left as well and he would be with another if I did get it removed well I clearly stated remove us and she stated there will be no charge since that charge was for the braces being removed. Now months later the business is sending a final notice. I have spoken to a desk clerk by the name of Dawn, who stated she is the new manager, who I have spokenBusiness response
11/23/2021
Business Response /* (1000, 6, 2021/11/02) */ This complaint has been handled by the Office Manager and ********* She will be getting her braces removed at No Charge. Thank you, Dr. S.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.