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ComplaintsforHush Up LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/05/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I saw this product advertised in ********* It was advertised as a bark collar to prevent a dog from barking at everything, people, dogs, the mailman. It said it would fit a dog with a neck as small as 9 inches. What you couldn't see on the website is that on the INSIDE of the collar there is a nodule that has to fit snugly against the dog's neck or else the vibration won't be felt. My dog is very small and the collar would not have fitted snugly enough to have the desired effect. So I told them this would not be adequate for my dog. I asked them to please debit my Discover Card. They wanted me to provide a return number and to provide them with a **** tracking number which I did. I don't have all the emails because some of the correspondence was directly on their website so I don't have those. I do have my receipt from **** which says that the collar arrived at the office on February 17, 2023 at 11;33 am. I have contacted them several times and have not received a response. I was going to give them a last chance and see if my refund was on my Discover Card which arrived today. Nothing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.