ComplaintsforEssentials Spa & Salon
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We are ********* who live in **************** for six months at a time, November to April, and have been doing so for ten years. In our stays here we used the massage services provided by Essential many times and been very satisfied with their services. We made it a practice to buy gift cards during Black Friday sales and then use them during the rest of our stay and on our next return. Our last purchase was in November 2019 as shown on the attached receipt. During **** we did not use any massage services and when we finally called their phone number in 2022 we were told that they were in the process of moving and would let us know of their new address as soon as it was available, we left our name and phone number many times but received no reply. Even today we got the same message except that it finished by saying that the mail box was full. We are looking for a refund or the use of their massage services when available. One gift card shows a balance of $220, the other receipt has faded substantially, we can just make out $80 or maybe more, it is hard to say. When we called other Essentials businesses locally they told us they do not honor gift cards from other franchises. The last premises they had where we received their massage services were on the junction of ************* and ************* ****************, which are now occupied by another enterprise. Anything you can do to resolve our complaint would be greatly appreciated.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.