![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTGH Urgent Care Powered by Fast Track
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was not feeling good . It was late in the day. When my boyfriend got home he wanted me to get checked out. We went to TGH urgent care powered by fast track . It was close to closing time. The staff was irritated and mad it was about 7:40 pm . They got all my information. Asked about my symptoms. My ears were hurting. They said they needed to clean out my ears. The nurse jammed the water pick in my ears to clean it. Said she was giving me a prescription to take medicine for nausea and vomiting and pain. Sent me on my way. The next day I was still showing symptoms. Throwing up and ears hurting. I went to another urgent care . *** urgent care phone # is ************. Meanwhile I had called my primary doctor to get in that Fri. *** caught that I had an ear infection gave me the proper antibiotics to get better the doctor at this urgent care was very mad that TGH urgent care didnt catch the ear infection. Next day I saw my primary ********************** phone number ************. I told her the exact thing I told the *** urgent care what happened she was pretty angry a doctor ******* see the ear infection. I am being charged by TGH urgent care for a treatment in there office I should not have to pay that put me in further pain and frustration for lack of mis diagnosis. I would like to have help getting my money back .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.