ComplaintsforCrazi Deals
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I ordered two poly gel nail kits. The transaction date was January 5, 2023. The amount was $35.93 USD / $50.07 CDN. The website did not specify everything that would be in the kit other than ************************************************************* **** nail pcs and sometimes a brush and of course the poly gel. I did get 20 nail pcs like they then told me I would. I tried to get info on how big the tube was but no one answered that question. The gel she told me Id get are 15 ml tubes upon researching it but was never answered, when the product they are advertising on their actual website is a completely different brand and is a 60 ml tube. I tried to get them to send me what I was shorted to no avail. First they agreed (without discussing the amount of product) to send me more but I had to pay shipping. I fought that because I dont think I should be paying more because they advertised falsely. But I gave in and agreed to pay shipping. Now, in order to get more than just one ************************************************************************************ one tube and the brush and I pay shipping , or theyd just send me the missing brush free of any cost. I forgot to mention they promised to send a brush in both kits but when I received it not only were the tubes a quarter of the size they were advertising but NO brush in either kit. I warned them Id report them but they arent willing to do any more than I mentioned. Ive tried making deals with them that would be a bit more fair to me but dont t get anywhere. I dont think their offers are fair and their website is deceitful. I informed them on February 18, 2023 that I just wanted half my total back now and I wouldnt be sending anything back but they havent done anything.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.