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Business Profile

Auto Warranty Plans

Complete Auto Care Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was called today thinking it was for my car thats in the shop but instead the phone call I received was from a guy telling me I need to renew my warranty to have them install the recall services on my vehicle when I contacted the **** dealership themselves they said they were working on the recalls with no problem and that they would be done free of charge because they are safety recalls. so I now want to refund the $99 that was taken out for the extended warranty and I wish to cancel my account altogether

    Business Response

    Date: 10/03/2024

    Our company mails out a contract and explains on the phone to every customer that they have a ****** right of recision. We will reach out to the customer to rectify the issue. We consider this matter resolved.

    Customer Answer

    Date: 10/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Sirs on 09/25/2024, a representative from an extended auto warranty company. When they called, I had to ask where they were from. They stated they were from Omega Extended Auto Warranty. I unfortunately agreed to this and when I saw the receipt from my bank and it stated Complete Auto Care.. I saw their reviews. So, I decided to cancel it. I called them and they stated I have to write to do this. So, because they chose to use a name the Omega and not their own, I cancel all transactions. I did research with both phone numbers did not match. I never heard of Omega nor Complete. So, because of this misinformation, this letter from me on the BBB will serve as my cancelation notice on 10/02/204. The amount to be refunded will be $86.00. WE HAVE A RIGHT TO CANCEL WITHIN THE 30 DAYS. PLEASE REFUND $86.99 BACK TO MY BANK ACCOUNT AND YOU WILL NO LONGER BE ALLOWED TO USE OUR ACCOUNT AT ALL. Now you gave me the customer service # of ******. This $86.00 is monthly so, this ends any further transactions.

    Business Response

    Date: 10/03/2024

    As stated in our policy documentation and by our representatives on the phone, every customer has a ****** right of recision. We reached out to the customer to rectify the situation. We consider this matter resolved.

    Customer Answer

    Date: 10/07/2024

     
    Better Business Bureau: They have called me and this has been taken care of. ***** ****** If you have any questions, please email or call me. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

    Customer Answer

    Date: 10/08/2024

    They called me and we have a document about the coverage. It was settled. 

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/25/24 I answered my phone to someone inquiring about my vehicle. I have a 2020 ****** Outback Premium. The stated that the factory warranty had expired. So. My remedy was to purchase a extended warranty with them . Oh. They sold me on the perks and the payment plan but to receive the goodies a payment was required and 30 day waitwaiting period. So. I was hooked I paid $180. A few days later I received the information packet. I was shocked that I feeling I had be scammed. I wasn't told the package price and after researching the administrator of this plan: ********** Warranty doesn't service in the state of **************. Only in **************, ******* and *******. After several days of trying to contact this company. They are now not taking my calls because they know I want to cancel this contract. I have called the administrator and the payment plan servicer and seller all phone numbers are connected. When I call any one above my calls are hang up immediately.

    Business Response

    Date: 09/11/2024

    Hello

    This is not in regard to our business. We are a digital marketing firm specializing in SEO and other online marketing concerns. 

    We cannot respond to this complaint as it has nothing to do with our business and we have never spoken to this customer. 

  • Initial Complaint

    Date:07/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date was 05/24/24. On this date I purchased an auto warranty with the company listed above. The initial amount was $99.00 down payment with ****** a month. I had 30days to cancel and get a refund back. I called and cancelled the 2nd week in June before it was to go into service. I was told that they would put it back on the debit card I used. I explained that I cancelled the debit card, and I need them to send the refund in check form. They seem confused and stated, it had to be the original debit card. I told them that my credit union couldn't open the card again after it was closed. I offer to let it go back on the new debit card I received. They kept insistence that they need the original card. I explained again the card was closed, and the credit union said,"that it couldn't open the closed card up again." I was told to wait until the 19th of July, and they would refund my money back. When I called on the 22nd of July, I was told that I have to wait another two weeks. They had to send me request for refund to **************** I do not know what going on, but I would like your assistance in getting my money back. I have had many conversations with Complete Auto Care Inc personnel.

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against MEPCO a vehicle extended warranty company located on ********** in *******, **. I was contacted by MEPCO on April 12, 2024. At that time the representative stated that their company was a Chrysler Jeep extended warranty company and they wanted to offer me the original extended warranty I purchased when I financed my 2017 Jeep Renegade with the dealer. All the while I was led to believe I was talking to a Jeep extended warranty program so I accepted their offer over the phone with the first installment to be deducted from my checking account on April 15, 2024. MEPCO deducted the 1st installment on April 15,2024. On April 16,2024 I contacted Chrysler Jeep inquiring about MEPCO and was told by the customer service representative with Chrysler Jeep extended warranties that they had no knowledge of MEPCO and that MEPCO did not handle Jeep extended warranties. MEPCO lied to me and misrepresented their company leading me to believe they were affiliated with Chrysler Jeep which is known as fraud. On the 17th of April, 2024 I went to my bank to put a stop to this money being deducted from my account. My banker explained that before he could help me I would have to call MEPCO and cancel the service. I sat right there in my bankers office and called MEPCO and told them I want to cancel the extended warranty on my Jeep. The lady with MEPCO wanted to argue with me. I repeated five times that I want to cancel the service. After hearing this my banker at ********** stated to me that MEPCO will probably not stop trying to deduct money from my account. After the 1st payment was paid on April 15th, I closed my checking account. I have since received a bill from them in the amount of $173.98 to cover the May and June payment of $***** each. I also want the harassing phone calls to stop. It cost me 1 payment of ***** to do the legwork and see that the company lied to me. I don't expect the money back but I also do not owe MEPCO one red cent.

    Business Response

    Date: 06/25/2024

    see attached 

    Business Response

    Date: 06/27/2024

    Good afternoon,

     

    As the product administrator, we do not  cancel, refund, sell, solicit, or provide leads, as we do not sell direct to consumer. As stated in the letter from MEPCO, the seller of the policy is Complete Auto Care, which is where **************** needs to direct her complaint for a resolution. 

    Sincerely,

    Omega Auto Care

    Customer Answer

    Date: 07/02/2024

    I canceled the warranty with MEPCO in April. Chase Bank accidently paid it in May. I went to the bank to dispute the payment. At that time a claim was set up and attached is ********** determination. 

    Customer Answer

    Date: 07/02/2024

    I canceled the warranty with MEPCO in April. Chase Bank accidently paid it in May. I went to the bank to dispute the payment. At that time a claim was set up and attached is ********** determination. 

    Customer Answer

    Date: 07/02/2024

    I canceled the warranty with MEPCO in April. Chase Bank accidently paid it in May. I went to the bank to dispute the payment. At that time a claim was set up and attached is ********** determination. 

  • Initial Complaint

    Date:06/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $275 for insureance before I figured out this company is known for scamming customers. They requested credit card information over the phone and I unfortunately provided them with it.I then proceeded to change my credit card information to stop the monthly payments and now they have called me everyday with different spoofed phone numbers (you can tell because they are only a few digits apart) trying to sign me up again for an insurance plan. (About 3-5 times a day)When I do answer the phone, and try to get myself off the call list they will start asking what plan I want to sign up for but refuse to tell me what company, except for one employee who accidentally said the name of the company after I had asked and abruptly hung up. This has been going on for almost a month now. I need it to stop

  • Initial Complaint

    Date:06/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They convinced me to pay for a month subscription to their auto care service. Once I canceled they have called me 3-4 times a day in an attempt to make me renew my subscription

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid full price for my warranty. I clearly told them that my truck was lifted when i purchased my truck from the dealer ship. They said that is not a problem. Now I made a claim and they refused to pay for my transmission. I have been waiting for my refund for over 5 months,. They keep telling me the refund is coming soon but I never received it.

  • Initial Complaint

    Date:03/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ACCEPTED A POWERTRAN ENHANCED WARRANTY VIA ********************* ************* ON 8 2 23),I INITIALLY DESIRED TIME TO THINK IT OVER,BUT WAS INFORMED THAT A DEPOSIT HAD TO BE THAT DAY, MONTHS LATER HAVING CAR PROBLEMS,WAS INFORMED VIA CADILLAC( WHERE I HAD IT TOWED ) IT WAS THE ENGINE.WAS CONTACTED BY ***** (THE ADJUSTER OF SMART AUTO CARE ************) INFORMED THAT MY WARRANTY WOULD NOT BE COVERED IF THE PISTON IS STUCK(WHICH HE ALSO STATED TO CADILLAC ), I DO NOT SEE PISTONS STATED UNDER MY ENGINE WARRANTY i THOUGHT THE PISTONS WAS THE ENGINE).AFTER RESEARCHING,I FOUND OUT THAT A VEHICLE WOULD NOT RUN IF THAT WAS THE CASE,MY CAR WAS RUNNING JUST SMOKING INTENSELY SO I BROUGHT THIS TO ****** ATTENTION AND LATER THIS WENT FROM STUCK ****** TO PISTON RING HE STATED I MUST HAVE MISUNDERTSOOD HIM, I HAD TO RENT A VEHICLE FOR A MONTH AND GIVE AUTHORIZATION TO HAVE MY ENGINE DISMANTELED AND HAD TO PAY TO HAVE IT RE ASSEMBLED WITHOUT IT BEING RESOLVED,I ASKED ***** FOR HIS LAST NAME THAT I WOULD BE FILING A REPORT AND HIS REPLY WAS ***** IS ALL YOU NEED TO KNOW AND HE IS THE ONLY ADJUSTER SUPERVISOR AND HE IS LOCATED IN *****

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not sure why i was charged $80 from this company. I would like a refund. My card is now canceled

    Business Response

    Date: 03/10/2024

    *****, 

     

    We are a payment processor, that work with multiple companies. You purchased a policy from Complete Auto Car for your 2016 ******* You can reach them at **************. 

     

    *************

Complete Auto Care Inc is NOT a BBB Accredited Business.

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