Business ProfileforStarling Buick GMC Stuart

Last year I took my vehicle to Starling Buick GMC. They have had it ever since. They opened a ticket, forgot about it, and let my car sit there. I called and emailed multiple times and no one responded. They replace an engine that went bad a month later. After a year of my vehicle sitting there waiting for my third engine in my Acadia Denali (2011).. They closed my ticket and after me finally getting in contact, they reopened it. Now it has a third engine. Then needed a new battery, and after the new battery was installed, All of a sudden I need a new computer module.. I have been paying for rentals and Ubers since apparently GMC despite how large of a company, doesnt have any cars to let me use while waiting well over a year. Im not sure of the mechanic fried my module while installing the battery or what is going on in that location but it needs to be brought to light because this location is notorious for these types of issues, and I am the victim of multiple issues that I have experienced myself. Make sure you advocate and follow up with them constantly.

In response, the service advisor tried to contact the guest, but she did not answer the phone and email address had changed. 


She did not respond until she received a letter from her lien company, that storage charges were going to be assessed on the vehicle (she was driving an Enterprise car the entire time).


Once she contacted us we advised her that due to no contact and it will soon be a year that her vehicle sat here, we were putting a lien on it. She gave us updated information and began the process with her extended warranty in diagnosing the vehicle. Once diagnosed, the repair was approved and the extended warranty company was sending us the "remanufactured" engine. 


Once the engine was received, we installed it, the battery would not hold a charge and we advised her of such - so she authorized replacement. Once we replaced the battery and attempted to start the vehicle - it turned over but would not start. We diagnosed the "crank - no start" concern and found that we were not receiving any communication from the **** 


We contacted her extended warranty company and they advised that it is not a "covered" component, advised the customer of the situation and she feels that we hooked up the battery wrong (the battery only connects 1 way and has in line fuses so installation could not have shorted the **** The engine was locked up when towed in so we had no way of knowing about the ECM). 


At this point we need her approval and pre-payment to order the necessary part (we have offered a loaner, once the part is paid for).


We also offered to install a "used" part should she find one - but she has not replied on that option. 


Her vehicle is a 2011 GMC Acadia with 126,949 miles on it.


She requested that a sales person contact her for a possible trade - and we did so, however we could not make it happen.


As of this morning (26JUL23) she has given authorization to order the part - but it has to be pre-paid due to the age of the vehicle. She has been advised of this and we are waiting on her to pre-pay.