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ComplaintsforCooke's Plumbing & Septic Service
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Complaint Details
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Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 3/8/23 I hired ******* to pump out my septic system.I am the first time owner of a septic system and was taken advantage of because I told them I didn't know anything about septic systems. They gave no invoice or paperwork to me. When I received the itemized invoice a few days later they charged me $1002.80 and it had a $340.58 charge for repairs. 2 guys were here for about an hour, sucked out the system and power washed it down. I saw the empty tank, no repairs were needed or done. I called and left a message, asking them to check the billing. I got a return call and the guy told me he looked at the pictures and video and that my system was not repaired and he would issue a credit for that amount in a couple days. A month later after not receiving the credit I called again and left a message, 4 more calls no return call. I am requesting that the charge for repairs that were not done be refunded.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.