Business ProfileforHeart Cruises, LLC

I have used Heart Cruises since 2019 and went on several vacations through them. I have spent over $12,000 or more through Heart Cruises. Heart Cruises is a host agency with over 50 travel agents that are licensed and bonded with. One of Heart Cruises travel agency that they are affiliated with, Steele Travel services physically assaulted me once by shoving/pushing me against the wall in a room on a MSC cruise on October 19th, 2021. I did not file a police report on ship due to fear of retaliation and I was shocked as I have never been physically assaulted before. I have informed Heart Cruises the same day and they did nothing to protect me as money talks as the agency is one of his top agencies that brings him a lot of clients. I myself helped them bring a lot of clients for Christmas cruise a few years ago. Also, my friend and I were denied interpreting services on our vacation last year. I have a right to write a negative review and it was not a form of harassment or defamation however Steele Travel Agency think it is and has since deleted the reviews and option to leave a review on their page and continue verbally or written abuse me via social media and email and Heart Cruises did nothing but say "Attorneys are monitoring". Steele Travel Agency even used her granddaughter's internet page to harass me. I have proof of everything and even filed a police report as well as given advice for harassment, cyber bullying, defamation. I would NEVER lie about anyone physically assaulting me and just because I didn't report it didn't mean it didn't happen. I was scared at that time but now I have the courage to share my true story and I’ve know that it is not my fault, I didn’t deserve it and no one should put their hands on me no matter how mad they are. A lot of victims are scared to report and I was but not anymore. I am now sharing my true honest story and Heart Cruises want to file a defamation claim against me because they believe it is false but Heart Cruises just want to protect its company. 

*****'s claim on physical assault against *********************** without proof is absolutely ridiculous. This claim is 100% defamation and we take this matter very seriously.******************************* business ****** ****** Services has been affiliated with Heart Cruises since 2018 and she served hundreds of customers and we have received amazing compliments about her and I was very proud of her that she won "Business Woman of the Year" in Orange County back in 2019. We are very fortunate to have her as one of our best travel agents serving customers with various disabilities.I am protecting ***** and her business reputation because *****'s claim on physical assault without proof is absolutely ridiculous. ***** is 68 years old and ***** is 44 years old. ***** doesn't have the heart to hurt anyone physically. Yes, ***** is a very blunt woman and she values the relationship with her hundreds of clients. ***** helped me out on several trips and I applauded her work ethics. The customers really love ***** and she has done an amazing job coordinating trips for them under ****** ****** Services for a long time. I have received many compliments from *****'s clients except ***********Here is what happened for the public to know.In late Fall of 2021 - ***** invited ***** to join her and her mother, *****, to go on a last minute vacation on *** Meraviglia. They didn't have enough time to get interpreters because it was a last minute booking that was made on October 1st, 2021. *****, ***** and ***** were sharing a balcony cabin together. Normally it takes up to 2-3 months in advance to request sign language interpreters (ASL) through the cruise liners. Requesting ASL interpreters less than 30 days prior to sailing will always been challenge!On October 19th, 2021 - I received several phone calls from from ***** and ***** about what happened on *** Meraviglia ship that an incident occurred inside the cabin - When ***** opened the blinds at 6am and woke up ***** and ***** as ***** told them that she was supposed to meet with the other Deaf guests for breakfast. ***** asked ***** to close the blinds. ***** came out of the bathroom and yelled at ***** and ***** because they closed the blinds. ***** came and stand over *****'s bed and started to cuss at *****. ***** asked ***** to get away from her because ***** didn't like having ***** standing over her. ***** insisted that they need to talk and ***** told ***** that she has nothing to talk about. If ***** didn't leave the cabin, ***** was going to leave. ***** went to the bathroom to get showered and dressed and ***** needed to reach out to her phone that was left on the desk. ***** blocked ***** from going through to get her phone. It was like 2-3 spaces to walk ... ***** asked ***** to move and she wouldn't move. ***** had asked ***** to move so ***** turned sideways and ***** walked by her and did not push *****. When ***** turned to come back to leave, ***** blocked her again and again. She turned sideways again and she walked by and barely brushed ***** each time ***** went by her. ***** screamed "***** ***** your mom pushed me! She pushed me!" ***** was screaming at ***** and ***** that she has ******, etc.***** called me in the evening and told me her side of the story. ***** never mentioned a physical assault but she mentioned ***** was shoving her inside the cabin. ***** reached out to the guest services and reported what happened. The security and ***** came to the cabin and removed her belongings to move to another cabin of her own. I never saw the report from *** Security and the report doesn't exist according to *** ************** After the *** incident, ***** cancelled July 8th, 2022 sailing on Virgin Voyages with ****** ****** Services.December 2021, ***** rebooked July 8th, 2022 sailing on Virgin Voyages through Heart Cruises and redeemed FCC from the same sailing that she cancelled after the *** incident. ***** assisted ***** on redeeming FCC credits. ***** was there on the same sailing with *****'s customers and ***** has never touched ***** at all but just ignored ***** most of the time through Virgin Voyage sailing. ***** knew ***** was leading on Virgin Voyages back in July 2022 and ***** went ahead and rebooked the trip again through Heart Cruises and redeemed FCC credits with *****'s help. ***** never spoke with ***** on Virgin Voyages on July 2022 and ***** ignored ***** the whole time. ***** never said one word to ***** but less than 20 words to *****'s friend ******. ***** texted me while she was on board and mentioned that *****'s customers are wearing shirts with ****** ****** Services logo on them.***** will never denied interpreting services to ***** and her friend ******. This is completely irrelevant. ASL Interpreters are provided for every Deaf guest on board. We have received a complaint that ***** was trying to make one of two interpreters to be on *****'s side while another interpreter#2 has refused to be part of the personal problem between ***** and *****. I applauded for this interpreter#2 to remain professional on the job. ***** booked Heart Cruises' ****** 2021 through **************** back on August 21st, 2019 and made a $300 non-refundable deposit and purchased travel insurance through Allianz. She was going to be roommates with *********************** and ************************* for ******. Unfortunately due to COVID, the trip was postponed to May 26th through June 8th, 2023. On March 7th, 2022, ***** reached out to the ****** Guard to change travel dates to ****** on *****'s travel insurance policy.***** emailed me on July 29th, 2022 and August 12th requesting to cancel ****** for personal reasons and needed to verify how much she paid into it and how much is the non-refundable deposit. She requested me to issue a cancellation letter. I responded to her on August 12th that I was in Antigua for a vacation and told her that I got her original request to cancel ****** 2023. On August 19th, 2022 - I emailed ***** a cancellation letter and a copy of the invoice on August 19th, 2022. On August 22nd, 2022 - The $266.37 check (#****) was mailed to her ********* address as what was shown on the invoice. ***** emailed me on May 1st, 2023, she emailed me and ***** that she never received a $266.37 refund check. ***** was accusing ***** for harassment and bullying on ******** including sabotaging *****'s business which has nothing to do with Heart Cruises.After checking with our bank ... It turned out that the $266.37 refund check has never been cashed for 9 months ... That's because ***** did not update her home mailing address on her online account through ******************** when she moved to ********.***** claimed to pay more money for ****** 2023 through ****** ****** Services than $841.79. *********************** issued 4 letters to ***** to her ********'s address on September 1st, 2022, August 22nd 2022, August 27th, 2022 and October 13th, 2022 and ***** never responded to *****'s written letters and ***** did not provide any additional documents to support her claims. We updated *****'s account under ******************** with ********'s home address a few days ago and we are in the process of issuing a replacement refund check for the amount of $266.37. It will be mailed out this week via certified mail with a tracking number.***** took this matter very seriously and she values her business ****** ****** Services very much ... She treats her clients with a lot of respect and is very professional ... I am very proud to have her as one of our best travel agents. *****'s claim of being physically abused and verbally abused by *********************** was completely false. ***** added more new information about physical assault, verbal abuses, harassment, bullying and so forth against *****, ***** and ***** on later emails that I was copied to that we keep in records for further action. This is a civil matter between *****, ***** and ***** about what happened inside their balcony cabin on *** ship back in October 19th, 2021 and it has nothing to do with Heart Cruises.The $300 deposit remains non-refundable and it's well documented on the cancellation letter.