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Abbey Flooring has 1 locations, listed below.

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    Business ProfileforAbbey Flooring

    Floor Installation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13685 S. Hwy 441, Suite 5, Summerfield, FL 34491
    BBB File Opened:
    4/24/2023

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    04/25/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On 2/3/23, I paid Charles G. A*******, owner and operator of Abbey Flooring, $3,000 as a deposit on a flooring job that cost a total of $6,158.50. Over the next two months he failed to respond to numerous calls and texts I sent him about when he would do my flooring job. He made several false claims and stated that a five week delay was caused by my flooring being mis-delivered to another flooring company in Ocala, FL, Abbey Flooring & More. On 4/11/23, I called Abbey Flooring & More and asked if my flooring was ever delivered to them by accident and they told me that never happened. Shortly after this call Mr. A******* called me on 4/11/23, and stated that he was called by Abbey Flooring & More and told that I had called them asking about my flooring. He was irate, loud, abusive and out of control that I had called his competitor. He then said "F--- You" to me twice and I was shocked and asked him "what did you say?" He then repeated "F--- You" to me and then I asked him if that was the way a businessman talked to his customer and he then repeated again "F--- You" to me and hung up the phone. I later told him he had breached the contract by his repeated lies and his threatening, abusive, dangerous, unstable and vulgar attack on me. I told him I wanted my $3,000 deposit returned or delivery my 775 sq ft of luxury vinyl flooring that I had paid for. On 4/12/23, I submitted a complaint with the Seniors vs Crime and they had had no success in resolving this problem. On 4/14/23, A******* texted me a fraudulent self made invoice claiming I owed him an additional $1,575.20 if I wanted my flooring. Please note that I can buy this flooring at retail for $2,289.21 and as a commercial flooring company he could buy it for far less and likely at about $1,500. He repeatedly refuses to refund my $3,000 or deliver my flooring which is a felony violation of FL statute 812.014 for grand theft. I request that he refund my money or deliver my flooring. Thank you!

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