Business ProfileforPayne's Furniture Outlet, LLC

When my wife and I moved to the area we needed to fully furnish our home. We looked at quite a few stores, and ******* seemed to have some unique pieces at comparable prices. The owner also was good at promoting his product. We ended up dropping $15k on several pieces, including matching leather sofa and recliner. After payment, he informed us our original selection of sofa and recliner was unavailable, so we settled on a set that was acceptable. When it was delivered there was no paperwork or warranty info included at all, so we have no idea who the manufacturer was. I truly believe if you don't need any service after the sale, all would be tolerable. But lo and behold, the motor in the power recliner died, or at least that was ******* diagnosis over the phone. He has no service department, which became obvious. On October 9th of last year I called the store, and he gave me his cell # so I could send him pics of the recliner and a Mexican made TV stand that is infested with wood boring insects. He said he would order parts and replace the stand. 2 weeks later I texted him for an update and got an empty promise. He never once initiated contact with me. In the middle of December I texted again and was given another empty promise. February 12th I text and get a run-around. April 19th I text and tell him I assume nothing is being done. I tell him I read where he lashes out when customers push him to follow through. His reaction, instead of proving them wrong, is to lash out at me in the text. He curses, then tells me to come to the store and say it to his face! Then he goes on to adopt the role of victim, and says to come in and find a chair to swap as the company that built ours went out of business. How long did he know that? Why didn't he contact me during the 7 months of waiting? And no mention of the bug riddled stand. I have kept all of the texts to document this nightmare. Again, if you need any help after the sale, you will regret buying from him.