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            Business ProfileCamping World RV Sales

            RV Dealers

            Contact Information

            14200 S US Highway 441

            Summerfield, FL 34491-3455

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            Email this Business
            (352) 351-1184

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            14200 S US Highway 441, Summerfield, FL 34491-3455
            Email this Business
            BBB File Opened:
            6/24/2013
            Years in Business:
            11
            Business Started:
            6/24/2013
            Alternate Business Name
            • Emerald Coast RV Center, LLC
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            05/02/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On February 28 2023, we looked at used campers and decided to buy a brand new one so that we would not have any issues. We signed the contract on the camper with Camping World in Summerfield Florida. After all papers were signed we were told they did an inspection on the camper and found a few minor issues, and that they would have to submit a warranty claim and would call us when the parts came in. We were told it has water damage and must have had a leak while it was on the lot and that they sealed up the leak and would repair the water damage. They gave us an IOU for d/s rear slide wall panel, outside kitchen, rear wall of kitchen island and outside kitchen seal. We were then called and told the parts came in and we could bring it in for the warranty. We brought it in and got a call that the damage was a lot worse than they thought and that it must still have been leaking because they said when they opened up the wall there was more wet water and damage. They now are saying that the roof, ceiling, walls and slide all need repaired due to water damage which then in turn we will be dealing with mold issues. When we took the camper back for the IOU they only repaired one outdoor kitchen drawer and the panel on the wall. The service tech advised us that they kitchen door was bent causing the water damage on the outdoor kitchen. After reaching out to Camping World and ******** they are both putting the blame on the other company and not helping resolve any issues and we are getting nowhere and want our money back. We do not want a brand new camper with this many issues and water damage all throughout the camper. The service tech that walked the camper with us informed us that not only did the back slide have damage the entire slide of the living room has water damage as well. Also found multiple cosmetic issues all throughout the entire camper. Please help us get to a resolution of this before we contact our attorney.

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Edwin F

            01/21/2024

            This complaint is against: Camping World, ***** US 441, ***********, *******, *******, 408 **************** St, *********, ** *****, and ***** INC,************************************************On March 27, 2023, I dropped off my 2022 KZ Durango D256RKT travel Trailer at CW regarding a defective slide. On July 3, 2023, **************** said he contacted *******, and they requested photos and explanations of the defective parts. On July 27, 2023, ******* requested additional photos and measurements of the slide. On August 2, 2023, I contacted *****************************, KZ and requested that they investigate the matter and get my ** repaired. KZ representative contacted CW and requested that CW send the photos and parts request directly to KZ. On August 3, 2023, KZ approved the repairs and ordered ******* to send the parts to CW. On August 22, 2023, I met with **************** after he indicated that the slide had been repaired. We conducted an inspection of the ** slide and determined that it had not been repaired correctly. On September 5, 2023, **************** informed me that the gears on the slide had to be replaced and parts would be ordered from *******. In fact, ******* did not have the parts and they had to manufacture them. On December 19, 2023, I file complaints with CW and ******* regarding the time that it has taken to receive the parts and repair my **. I received a call from CW Manager who stated he would follow up on the matter. I received an email from **************** stating that the parts would arrive CW by January 19, ****. I asked KZ if they would extend the warranty on my ** since its been un the shop for repairs for over nine months and they said no, the original warranty could not be extended. CW did not do its due diligence in following up with KZ and ******* to get the parts needed to repair my **. ******* claims no one ever requested any parts from them, and KZ thought it was all been handled. The fact is that no one cared to follow-up until complaints were filed.
            Read 1 More Customer Review

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