Business ProfileforMarathon Restoration LLC
At-a-glance
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Business Details
- Location of This Business
- Serving South Florida, Sunny Isles Beach, FL 33160-4247
- BBB File Opened:
- 8/5/2019
- Years in Business:
- 5
- Business Started:
- 12/21/2018
- Business Incorporated:
- 12/21/2018
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Robert Sutton, CEO/Owner
- Contact Information
Principal
- Mr. Robert Sutton, CEO/Owner
Customer Contact
- Mr. Robert Sutton, CEO/Owner
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Cynthia R
04/25/2024
Marathon Restoration LLC Response
04/26/2024
Dear *************************,
We are deeply sorry to hear about your dissatisfaction, and we appreciate you taking the time to share your concerns. It's crucial for us to address each point you've raised:
Regarding the Lien: The decision to place a lien was a last resort, taken only after exhaustive attempts to resolve outstanding payments for completed services as per our agreement. This step is never taken lightly and is in compliance with standard industry practices to ensure business operations.
Billing Disputes: Our invoicing is based on detailed assessments of the damage and aligned with industry standards for water mitigation and mold remediation, particularly in the aftermath of significant events like Hurricane ***. Each service item is quantified and priced according to established norms, which are reflected in the detailed invoices provided. We are more than willing to walk through the invoice with you to clarify any specific charges that seem unclear.
Unpaid Damages: We understand your concern regarding the pocket doors. As previously communicated, we are committed to resolving this issue once all payments are settled. Our aim is to ensure your home is restored fully and any accidental damage from the mitigation process is addressed.
Service Protocol: The removal of upper kitchen cabinets was necessary to prevent further mold propagation and water damage. This step was in line with the protocols needed to address the extent of water impact as determined by our expert assessments.
Quality of Work: Our team follows stringent protocols based on the ********* of *********** Cleaning, and Restoration Certification (IICRC) guidelines to ensure high-quality workmanship. Each action taken during the remediation process is intended to mitigate further damage and ensure the safety and longevity of your propertys structure.
We strive for transparency and satisfaction in all our services and regret any inconvenience you've experienced. We are here to discuss this further and find a resolution that ensures your home is safe and restored to your satisfaction. Please contact us at *********************************************************.
Sincerely,
*******************
Owner
Marathon Restoration
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