Customer ReviewsforAround the Clock A/C Service, LLC

I called Around the Clock and they came to my condo. After quoting me the cost for a new A/C unit, I called and cancelled the order the next day. I never received a bill or statement and I checked my credit card statement and they charged me $7,850 for a new unit, then credited $7, 065, leaving me with a $785 bill. They never contacted me or sent me a bill but told me it was for cancellation fees and permit fees for a unit I never purchased. I can see charging a service call fee, but $785 is a total scam. DO NOT CALL OR USE THEM. I am disputing the charge with my bank today!

Ive been a loyal customer since the 90s. No more. Called them out to replace a thermostat. The new one was not flush against wall, crooked, wobbled when touched. *** said he couldnt do anything about it. Said he checked the entire system as well and no issues with AC. Few weeks later I called to get something done about crooked thermostat. *** came out and fixed it. Said I had cracked compressor, bad coils, need Freon. He did the compressor and Freon. Even tho just a few weeks ago a tech said no problems. A few days later ***** came with new coils. Took hours. He then showed me bottom of coils and said it was dryer lint. I said no way. Dryer 10 feet away and vents thru outside wall plus it was too dark and thick and chunky for dryer lint. I asked him about mess in air return - which looked like what was on coils. He said not a problem. Dryer guy came - said definitely not the cause of coil lint - opened air return in disbelief. Took hours to clear out buckets of same lint as on coils. It was insulation - maybe from attic insulation job done a year ago. Dunno. My irritation is - why didnt ***** point this air return issue out!! Hed only been gone 5 hours and filter was already covered with this insulation. If dryer guy hadnt noticed it, in a few months Im sure coils would be coated again soon. I called the company. Thought more effective than writing a review. The girl made excuses for everything- Said shed have a supervisor call me that day or next. Five days later no call. Searching for a new AC company ASAP

*** serviced my a/c units in May, but I had to call them out again in July because the upstairs unit was not cooling at all. The tech got it working again by blowing out the line and all was well until 8/18 when the upstairs unit began leaking into the filter well and through my ceiling! Two techs came out on 8/22 and again blew out the line and also cleaned a very dirty drain pan inside the handler. They checked out the downstairs handler and the two outside units. They also cautioned me about running the upstairs unit and the downstairs unit on two different temperatures and said that my downstairs thermostat needed to be replaced. They had one with them which they installed. I was assured that my a/c problems were now repaired. My house was cool, both thermostats were set to 75 and then... two hours later, the upstairs unit began leaking into the filter well and in another hour, water was dripping from my ceiling again. This unit is only 5 years old and there have been numerous notations on service calls that the drain line needs a thorough clean out. The techs are always punctual and polite but I get the impression they are on a tight timeline and may not be as thorough as is needed. And to add insult to injury, I was charged $350 for the thermostat they replaced, which truthfully, I'm not convinced that I needed. The same product is sold on several reputable online sites for $40-$60. Please advise how *** can correct not only my a/c problem but also the gross overpayment of the thermostat.I posted the above complaint twice on the *** FB site and not only was there no response, but the posts were taken down. I then went on their website and wrote about this problem - twice! And as of this date (9/11) I have not received a response either in writing or by phone.We have been customers since 2008, have purchased at least two a/c systems from them and have been intermittent maintenance contract holders. A business their size should have more integrity.

The service technician was not very professional and smelled like weed and charged me $ ****** for a capacitor I didnt mind paying the after hours charge but a capacitor costs less than $20.00 I believe that is price gouging and I wont be using them anymore