ComplaintsforHuion
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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a drawing tablet on Amazon and it started working as it should but every time I restart my PC I would have to uninstall the tablet's driver and install it again for it to work.After a while I first emailed customer service on Thu, Apr 18, ******, then almost a week later on Tue, Apr 23, 10:24PM I got an email apologizing for the delay and instead offering a solution to my problem they asked " Are you still experiencing the issue?" of course; I replied.After that I finally got a set of instructions to " update the driver", instructions I followed and did not solve the problem, then I got an Email today ******* me to solve my own problem, saying that "this ticket will be temporarily closed for the next 2 days" to what I replied "I did follow the instructions and installed the driver using the link you sent me but that did not solve the problem" Not even 15 min later I get this email saying: "We are celebrating the Labor Day Holiday from April 30th to May 5th, and we will have limited email access on these days. I will do my best to get back to you after the holidays. " SERIOUSLY? What kind of "customer service" do a company like ********************** have? just the one guy celebrating labor day for a whole week?I emailed right back asking to talk to a manager and I got the same email saying they are on CELEBRATION TIME!. Worst customer service I've ever had to deal with.Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I bought my daughter a ***** drawing tablet for 239. It arrived broken, they have led us arroyando since November 2020 and will not honor their warranty. Back and forth so many times trying to send this back via email and they just tell me to change the drivers over and over which isnt the issue. Weve done every thing they ask and at this point theyre just dragging us along until the warranty expires. This is criminal!
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.