ComplaintsforBatteries Plus
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the Battery Plus at ***************************************************************************************** for a keyfob and key for a 2018 GMC Yukon. After an hour and a half of attempting to program a keyfob, I was informed that the keyfob from Battery Plus was not going to work because of the theft deterrant system on the vehicle. I was not told prior to the attempted programming that there was a risk that my car would become "unprogrammed". I was also not told when my original keyfob was returned to me that the theft deterrant system had been activated and also, that my original keyfob had now been erased from the vehicle. After arriving home and shutting off the Yukon, the vehicle locked up and would no longer start with the original keyfob. I have had to now tow the vehicle to the local GMC dealership, have the entire car reprogrammed and have 2 new keyfobs made. This is an out of pocket cost of approximately $1,000. To say that I am disappointed in Batteries Plus is an understatement. If the cost of this repair, which was caused by your employee, is not reimbursed to me immediately, I will be taking legal action.Customer response
03/15/2024
Receipt for repair attached. $472.81 total.Business response
03/15/2024
I have reached out to the owner of this individual franchise ownership group and are responding for them. In my communication with the owner, it is to my understanding they had asked the customer for the paperwork from the dealership and are waiting for those documents. They are willing to take any responsibility for damages that *** have resulted from the programming based on the documentation. Going forward, this would go through the individual franchise location and not the corporate office.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.