![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBradfordville Dental Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This newly opened dental office changed its practice dentists very frequently. In less than 2 years, at least 3 dentists have come and gone. The current dentists practiced in fraud. Back in March 2021, I saw one female dentist in this office to glue back my fal**ng front tenth veneer and paid in full of $100 by my own pocket without going through my dental insurance. Since the office was new and I did not want to switch my regular dentist before trying out. The female doctor did a great job, I decided to switch. However, after I switched in May and provided my dental insurance to them, I was told by the female doctor that she was going to leave soon. That day, I only did first time new patient exam which insurance covers 100%. However, starting in July, I have received multiple bills from new male dentist who try to illegally charge back to March for the service which I had never received from him. It is a severe business fraud. They refused to solve this issue after l call.Business response
10/21/2021
From: *********** ***** <*************************>
Sent: Wednesday, October 20, 2021 3:50 PM
To: Info <*****************>
Cc: (FL) Bradfordville Dental Care <********************************>
Subject: BBB ID ******** responseGood afternoon,
Thank you for your inquiry. Patient ****** ** had a new patient **mited appointment on 03/25/2021, at that appointment patient had an x-ray, focused area exam and the recement of #25 veneer by Dr. ****** ***. This was the first time Mrs. ** was in our office and the doctor needed an x-ray to aid in examination of the tooth.
- <** style="color: black;">We billed her insurance for exam and x-ray of date of service 03/25/2021. This is normally covered by insurance at 100%, however they have a **mit of 1 exam per every 6 months. Ameritas (her insurance) paid for the x-ray and denied the exam for $61 due to frequency. Please see attached explanation of benefits attached. This left her a balance of $61. <** style="color: black;">Mrs. ** returned for a comprehensive appointment to get estab**shed as a patient on 05/25/2021. She again saw *** *** and hygienist ******. We took a full mouth series of x-rays needed to diagnose any treatment, *** *** completed an exam, and a treatment plan was given for everything diagnosed that day. <** style="color: black;">We billed insurance for Date of Service 05/25/2021 exam and Full mouth series of x-rays, again typically covered at 100% however, Ameritas denied both due to frequency. The Full Mouth Series x-rays are covered once in a 5-year period and again exams are only covered one time every six months. This left a balance of $174. When added to her previous balance the total is $235. <** style="color: black;">Statements have been sent monthly to Mrs. ** since May 2021. <** style="color: black;">An electronic balance reminder text was sent on 08/11/2021. <** style="color: black;">A courtesy call was attempted on 09/23/2021 but voicemail was full. <** style="color: black;">On 10/12/2021 the patient called the office and asked why she had a balance. After being explained where it was coming from , she got upset and hung up.
We usually send 3 statements and make two attempts to contact the patient prior to sending them to collections. We have sent six statements at this time. I have included her explanation of benefits from her insurance from both visits as well as all x-rays taken at both appointments. The $235 balance is coming from services she received in the office and her insurance denied; it is now patient responsibi**ty.
Please don't hesitate to contact me if you have further questions.
***** **********
Practice Manager of Operations
Bradfordville Dental Care
************
email ***********@*************
Business response
10/25/2021
Good morning,
At this time we have made an adjustment to Mrs. **'s account and inactivated her account. A copy of her zero balance is attached on her statement; I have also attached our financial po**cy which Mrs. ** signed understanding that we file insurance as a courtesy, the balance is all coming from items usually covered by her insurance at 100% however due to frequency **mitations they were denied. I recommend she look into this with her insurance so this doesn't occur with her next dental office. I apologize for the miscommunication and hope this adjustment of her balance meets her needs.
Customer response
10/27/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,****** **
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.