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Mighty Mule has 1 locations, listed below.

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    Business ProfileforMighty Mule

    Gates

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Tallahassee, FL 32303
    BBB File Opened:
    4/21/2023
    Business Management
    • April Graham
    Contact Information

    Customer Contact

    • April Graham

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    my fianc and I purchased a Mighty Mule gate opener and have since had problems with the solar unit, batteries, also just purchased a brand-new mother board and installed it and continued to put money into it left and right to where it has just become a complete drain on us moneywise and we have never complained or asked for anything free or any compensation in return from the company.even the so-called tech support I have called in for from time to time has been very substandard and rarely was able to obtain the proper help that I needed.My issue at the current time and what my complaint is based on is the fact that recently a guest backed into our gate and damaged the actuater arm on the gate.The arm, (model # ***), is less than 3 years old, however when I have called and spoken with Mighty Mule... (over 5 different calls with different associates, some management and other associates), I have received no help whatsoever in obtaining a new arm or any other compatable part or answers that could give me any assistance at all in doing anything other than buying an entire new system after only 2 1/2 years of use.I have searched high and low on marketplace, amazon, e-bay and many other optional sites where I may have been able to find a solution on my own and yet I have come to no solution.After several attempts to try and get help through Mighty Mule, Tractor supply, Amazon, etc. I have decided that this is really unfair and very wrong to sell me a product that after a such short time that I cannot even go out and get a replacement to repair my very expensive purchase from such a short time ago and be stuck with an obsolete and non-working product.At this point as much time and aggravation that has been put into trying to reach a simple solution and all of the rude and unpleasant conversations and hangups and stress I have put up with . I would really like to just have them compensate me for the new arm actuator that I need to repair my gate. Thank you
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Tom P

    1 star

    05/15/2024

    YOU HAVE BEEN WARNED!!! If you choose to buy the Mighty Mule Gate after reading this, you get every bit of the stress, headaches, waste of ************ that you deserve. This product is awful in every aspect. The equipment is cheap & flimsy, the ************ are completely unreliable, & the customer service is the worst youll ever experience. You will get more enjoyment & value from your money if you light it on fire compared to spending it on the Mighty Mule. I would give this product negative stars if that was a option.

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