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Find a Location

Crunch Fitness has 1 locations, listed below.

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    Business ProfileforCrunch Fitness

    Gymnasium

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1525 W Tharpe St,, Tallahassee, FL 32303
    BBB File Opened:
    4/27/2022
    Business Management
    • Owner/ Complaint handler, Owner
    Contact Information

    Principal

    • Owner/ Complaint handler, Owner

    Customer Contact

    • Owner/ Complaint handler, Owner

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/25/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I started a membership 3 months ago they took out 3 pmts. I have never used the memberships to my work hours. I've called 4 times trying to stop membership. No one has stopped the payments. I've tried to log I to my account but it keeps telling me no membership found . I just want the 3 months payment refunded and my cars to stop being charged. They also charged me the yearly fee.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Carrie R

    1 star

    08/02/2023

    "Crunch" in *********** is a poor establishment to be a part of. I have patronized this establishment for several weeks now only to followed around the facility, watched by other staff members, and informed by management ***** that account could not be located although I had paid for the facility entrance in advance. The Sauna was turned off while I was in the Sauna twice, and their maintenance's schedule to clean the showers stall seemed to be coincidence when I was there at the facility. Can you imagine being a woman who simply come to work out being ogled by staff? Discrimination was very common event I have experienced each day I was presence at the "crunch: in ***********.I am a proud native of ***********, and this unprecedented, unprofessional ignorant behavior was appalling from the crunch in *********** it is not welcome. When I complained to management's staff I wanted to be left alone, and continue on my agenda; nonetheless, I was reiterated against and informed by lower management ******* that crunch could no longer provide services to me. I inquired as to why the decision; I was given a malapert lie. But "crunch" cameras don't lie and will tell my experience while at "crunch and will refute any unsubstantiated assertions.

    Crunch Fitness Response

    08/04/2023

    This guest had spoken with multiple people on our staff about not wanting to interact with other members of our team. A female janitorial member attempted to make friendly conversation with the guest and later the guest informed our Manager on Duty that she did not want to be bothered by anyone. From that time on the mentioned employee avoided her and the guest proceeded to seek her out to antagonize a situation until she could come back and complain that she was spoken to again. No one one our team conveyed any ill will to her nor did they seek her out or "stare" after her initial complaints, but she fixated on the aforementioned employee until it escalated to an issue that resulted in management asking her to not continue purchasing guest passes to our club. The guest is not banned from our facilities, but a level of respect for all of our staff is expected when patronizing our facility and she is allowed to return as long as that is understood by both parties.

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